Field Service Technician

TSC-Jacobs (TSCJ) provides custom equipment and service solutions to its Florida customers in the water and wastewater treatment industries. TSCJ values relationships with its employees, customers, consulting engineers, general contractors and OEM’s. As part of Vessco Water, TSCJ’s culture supports high employee engagement and low turnover – each employee counts, each employee matters.

The Field Services Technician supports the coordination, execution, and operational effectiveness of TSC Jacobs field service operations. This role serves as a critical link between field technicians, service management, customers, and internal operations, ensuring service delivery is efficient, compliant, well-coordinated, and customer-focused. The Field Services Technician plays a key role in scheduling, logistics, documentation, communication, and process execution that enable high-performing field operations.

This position blends operational coordination, customer engagement, and technical service support in a fast-paced, service-driven environment.

• Support scheduling, dispatching, and daily coordination of field service technicians
• Assist with job planning, routing, and logistics to optimize service delivery and response times
• Serve as a communication bridge between field teams, customers, and internal stakeholders

• Support execution of service calls, maintenance programs, emergency responses, and project work
• Track work orders, service tickets, and job documentation
• Ensure service activities align with safety standards, quality requirements, and operational procedures

• Coordinate customer communications related to scheduling, service updates, and job completion
• Support issue resolution and service follow-up
• Maintain strong service relationships with municipal, commercial, and industrial customers

• Maintain accurate service records, work orders, reports, and documentation
• Support compliance with safety, regulatory, and internal operational standards
• Assist with data entry and integrity across service management systems

• Coordinate materials, tools, and equipment availability for field teams
• Support inventory tracking, staging, and replenishment processes
• Assist with vehicle, equipment, and asset coordination

• Support continuous improvement initiatives across field operations
• Identify workflow inefficiencies and support process standardization
• Assist in the development and maintenance of SOPs and service workflows
  
  Required Qualifications Education
  • High school diploma or equivalent required
  • Associate’s or Bachelor’s degree in Operations, Business, Technical Services, or a related field (preferred)
  Experience
  • 2–5 years of experience in field services coordination, operations support, dispatch, or service operations
  • Experience in industrial services, mechanical services, utilities, construction, infrastructure, or technical service environments preferred
  Technical & Professional Skills
  • Strong organizational and coordination skills
  • Proficiency in service management systems, scheduling tools, and Microsoft Office
  • Strong communication and customer service capabilities
  • Ability to manage multiple priorities in a dynamic operational environment
  Core Competencies
  • Operational discipline and reliability
  • Attention to detail and data accuracy
  • Cross-functional collaboration
  • Problem-solving and situational judgment
  • Process orientation and continuous improvement mindset
  • Adaptability and resilience in service environments
  Physical Demands And Work Environment

  The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Occasional light lifting (20-25 lbs.). Regularly required to type, write, use hands and fingers to handle objects. Regularly Required to sit or stand, reach, bend, and move about the facility.
  
  Frequently…