EMS Program Support Analyst

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At Tampa Electric, dependable electricity starts with dedicated individuals whose talent, skill and passion drive our success. We’ve been lighting the way for West Central Florida for more than 125 years—and we’re just getting started.

Join us and build a rewarding career with competitive pay, comprehensive benefits and a culture that supports your growth. Your potential finds its purpose at Tampa Electric.

We proudly deliver 99.98% electric service reliability to nearly 860,000 customers across 2,000 square miles of Hillsborough County and parts of Polk, Pasco and Pinellas counties. Through innovation and strategic investments, we’re creating a cleaner, brighter energy future—while delivering exceptional service every step of the way.

We reflect the communities we serve and foster a workplace where every employee feels welcomed, valuedand engaged. Join our team of energy experts and help shape the future of power.

Tampa Electric and its sister companies serve a role in providing critical services to our community during an emergency. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our Tampa Electric customers. Team members are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company’s rules and procedures.

Responding to storms will be considered a condition of employment.

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Title: EMS Program Support Analyst
Company: Tampa Electric Company
State and City: Florida
- Tampa
Shift: 8 Hr. X 5 Days

Tampa Electric is seeking an EMS Program Support Analyst to support our Energy Management Services (EMS) team and help customers participate in energy conservation and renewable energy programs.

In this role, you will serve as a primary point of contact for residential and commercial customers, contractors, and internal stakeholders regarding conservation incentives, renewable interconnection applications, energy-saving programs, and customer account inquiries.

The ideal candidate combines strong customer service skills with analytical abilities and attention to detail. We welcome candidates who can communicate effectively with diverse customer populations, and bilingual English/Spanish skills are highly valued.

This position offers the opportunity to develop technical knowledge of utility operations, energy efficiency programs, renewable energy initiatives, and customer energy management solutions while contributing to Tampa Electric's commitment to customer satisfaction and energy conservation.

This role works under direct supervision and receives mentoring and training from senior EMS team members.

• Serve as a primary point of contact for customer and contractor inquiries through phone, email, and other communication channels.
• Schedule residential and commercial energy audit appointments.
• Promote participation in Energy Planner, Prime Time Plus, Renewable Energy, and Zap Cap programs.
• Assist customers with move-ins, move-outs, payment arrangements, meter check requests, and service-related inquiries.
• Respond to customer and contractor requests regarding conservation and renewable energy programs.

• Analyze, approve, and process residential and commercial energy conservation incentives and rebates.
• Review customer and contractor submissions for program eligibility and compliance.
• Verify equipment model and serial number information using industry resources.
• Process insulation incentives and coordinate required inspections.
• Monitor field verification activities to ensure program compliance and accuracy.
• Review and evaluate renewable interconnection applications.
• Analyze application documents, photos, site information, and technical diagrams for completeness and tariff compliance.
• Coordinate with engineering teams, program managers, contractors, and customers throughout the approval…