Marine​/RV Field Service Engineer

Marine/Rv Field Service Engineer 2

We are seeking a full-time Marine/RV Field Service Engineer 2 at Garmin's U.S. headquarters in the Greater Kansas City area. In this role, you will be responsible for providing technical support and training on specifications, capabilities, and operation of Garmin marine/RV products to external customers, Garmin associates, boat OEMs, RV OEMs, OEM dealers and installation dealers. The selected individual will be heavily involved in working with digital switching for Garmin Empir Bus.

Essential functions include resolving internal, external, and commercial marine/RV product support inquiries, becoming highly knowledgeable in specifications, capabilities, and operation of Marine/RV segment products, managing product issue cases encompassing all of the marine/RV segment, analyzing, monitoring, documenting, communicating and reporting marine/RV product quality trends, partnering with Quality and Engineering departments to convey impact of field and customer reported issues while documenting and communicating resolution to the Product Support organization, using strong written and verbal communication skills to summarize and explain complex hardware and software issues to engineering and other relevant product groups locally and globally, developing and owning marine/RV support training related to installation, calibration, set-up and operation, traveling to customers facilities to provide regular on-site support of Marine/RV Installations, mentoring and training new/developing Field Service Engineers, reviewing owner's manuals, installation manuals, and maintenance manuals for completeness, technical accuracy, and areas likely to be misinterpreted, identifying and recommending improvements in Garmin marine/RV products, documentation, and procedures, creating regular monthly reports for on-site support, accompanying Sales on OEM and dealer sales calls and assisting in the specification of Garmin or Fusion Entertainment products for sales quotes, acting as embedded Garmin technical representative to ensure installations meet Garmin standards for quality and functionality, maintaining professional and courteous demeanor with all OEM personnel, respecting and observing the rules and policies of the OEM while onsite, on-site support of Marine/RV OEM Installations and troubleshooting in manufacturing environment, verifying reported defective products at Customer's facility, training customer's associates in the installation and operation of Garmin Marine/RV, Fusion Entertainment equipment and other related items, meeting all of productions needs related to Garmin including coordinating schedule with the production line and sea trials, resolving problems that arise, adjusting priorities at a moment's notice, maintaining communication with Garmin headquarters including documenting and completing reports on the work performed, reporting failures and tracking trends.

Basic qualifications include an Associate's Degree or equivalent military/trade school, or NMEA certification AND a minimum of 4 years of experience, performing a role substantially similar to the essential functions of this role, including 4 years installation and troubleshooting OR an equivalent combination of education and relevant experience, ability to travel to customer, OEM, manufacturing locations or other Garmin needed events, strong ability to troubleshoot, install and resolve issues with Garmin Marine/RV products in office and field, high level of interpersonal and verbal and written communication skills to work effectively across functional and organizational lines, superior customer-oriented attitude, demonstrated proficiency using personal computers and software applications, including Microsoft Word & Outlook, ability to prioritize and manage multiple tasks simultaneously, team-oriented, positive attitude and work well with others, detail-oriented and ability to work proactively and effectively with minimal supervision, ability to prioritize and multi-task in a flexible, fast paced and challenging environment, driven problem solver with proven success in solving difficult problems, excellent time management and follow-up skills, superior organizational and analytical skills with keen attention to detail and quality.

Desired qualifications include Bachelor's Degree, 4+ years of Garmin Marine/RV product installation experience, previous experience in a Marine/RV OEM or installing dealer facility, NMEA Basic/NMEA Advanced Certification.