Vice President Player Development

Overview

The VP of Player Development is responsible for developing and maintaining relationships with existing customers through personal contact in order to generate incremental increases in gaming revenues. The right candidate must develop and maintain new business relationships to increase awareness, drive trial and build customer loyalty.

Job Location(s): US-FL-Tampa

• Maintains relationships and markets our gaming products and amenities to valued customers while upholding high levels of customer satisfaction
• Greets customers in the casino and participates in social events and special promotions
• Issues Player’s Club cards and promotes the program and related promotions
• Increases the growth of gaming revenues through development of a targeted customer base
• Updates customer history for future visits along with customer interests and preferences utilizing company CRM platform
• Ensures the protection of customer rewards and credit lines
• Responsible for marketing to predetermine active and inactive customers by mail and phone to further develop brand loyalty and visitation to the casino and reports results of each
• Assists in the development of incentive programs, host goals, special events and marketing programs
• Maintains up-to-date knowledge of all electronic gaming machines, CRM, promotions, events, entertainment and general property information
• Keeps informed of competitive promotions
• Effectively handles customer complaints and discrepancies in an efficient and courteous manner
• Provides special services to include food, beverage, transportation, cross-property events and Player’s Club programs
• Responds to Player’s Club letters and customer service survey results and communicates that information to the appropriate department manager
• Safeguards the confidential nature of all departmental and general property records
• Other duties as assigned

• 10+ years of Casino Marketing Experience and Sales required
• Excellent communication, planning and judgment skills with high moral integrity and a strong work ethic
• Conforms to all Gaming Commission Regulations, Seminole Tribe of Florida, and Player Development departmental policies and procedures
• Strong leadership and team-building skills
• Commitment to going above and beyond to achieve organizational goals
• Professional image of excitement, enthusiasm, and outgoing personality with the ability to project professionalism
• Computer literate with MS Office (Word, Excel, Outlook) and ability to learn additional software
• Fluency in languages other than English is preferred
• Ability to deliver a service level that creates a positive, memorable entertainment experience for guests

• Duties and responsibilities are typically performed on the Casino Floor in a fast-paced, guest-smoking environment, with constant exposure to the general public and noise
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
• Physical demands include standing, walking, using hands, reaching, talking or hearing, and occasionally lifting up to 30 pounds
• Must be able to maneuver around the property and stand for long hours; must respond to visual and aural cues

The Tribal Council gives preference in all employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to Seminole Tribe members who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check