Member Services Manager
Job in
Tampa, Hillsborough County, Florida, 33646, USA
Listing for:
Pho Prime, LLC
Full Time
position
Listed on 2026-02-07
Job specializations:
-
Entertainment & Gaming
Customer Service Rep, Event Manager / Planner
Salary/Wage Range or Industry Benchmark: 26 USD Hourly
USD
26.00
HOUR
Job Description & How to Apply Below
Overview
Address 4621 Bayshore Boulevard, Tampa, FL, 33611, US
Compensation $26.00/hour
Position
Member Services Manager Job Description
The Member Services Manager is responsible for providing, maintaining and promoting hospitality at the highest level at all times. Welcoming and serving members in a courteous, efficient and friendly manner, both face-to-face and on the phone. The main goal of this role is to provide the member and or guest with an experience that will always be remembered and with the highest level of responsiveness.
This person will report to the Director of Membership.
Essential Duties and Responsibilities Overseeing the Member service team.Responsible for creating an atmosphere around the reception area that welcomes people, and pro-actively anticipates the needs of the members and or their guests, so solutions can be offered before being requested.Greeting every member or guest that enters the property with courtesy and urgency.Have knowledge of all in-house and arriving members and guests.Provide personal services of the highest level that may include, but not limited, to restaurant reservation, room check in, direct members and or guests to hostess for dining or event space as requested, etc.Answer, record, and process all guest calls, messages, requests, questions, or concerns.Ensure every member interaction is professional, personal and a seamless experience.Partnering with other departments to ensure a consistent member experience by effectively communication with all staff.Familiarization of the Club’s current programming and promotions to provide accurate information to Members.Project an approachable and professional image in personal appearance and conduct.Resolve member billing questions.Maintain a work environment of cleanliness and organization.Monitor and ensure booking enquiries and walk ins are managed professional and expediently.Efficiently complete tasks and or projects given from direct report.Support the management team as needed.Overseeing the member retail program. Determining re-orders of apparel and merchandise.Responsible for monthly inventory of apparel and merchandise.Job Requirements Required
Skills and AbilitiesConfident communicator with exceptional people skillsProfessional and welcoming personalityExcellent communication skills, both oral and written, and the ability to handle multiple tasks simultaneouslyCan execute tasks within a timely mannerHighly motivated and experience individual, who has worked in a similar roleStrong organizational and follow-up skillsAccuracy and attention to detailGenuine passion and enthusiasm to learnAbility to work in a fast moving and dynamic environmentProficient in Outlook, Word, Excel and PowerPoint: can work on both MAC and PCImpeccable appearance and personal groomingAbility to work a flexible schedule including day shifts, evening shifts, holidays, and weekends.Proficient in Outlook, Word, Excel and PowerPoint: can work on both MAC and PCAbility to work some nights and weekendsEducation and Experience
Previous luxury hospitality, retail, or club experience preferred.High School Diploma or Equivalent.Physical Requirements
Must be able to work in a standing position and walk for long periods of time.Must be able to lift up to 10 pounds at times.Oxford Commons is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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