Guest Service Agent Job Tampa area,Florida USA,Entertainment & Gaming

Position: Guest Service Agent 1820 ASAP

Guest Services Agent

Location:

Tampa, 33607 – This position is onsite.

Pay: $18.00 per hour - $20.00 per hour. Must meet specific requirements to qualify for $20.00 per hour.

Type:
Direct hire.

Schedule:

Must be open to department hours 5:00 PM – 12:00 AM (Midnight) EST. Schedules are assigned in 3-month periods.

Training schedule: M-F, 9:00 AM to 5:00 PM EST for 2 weeks.

Target start date:
March 2, 2026.

Career outlook: FREE FOOD! 401k with match, excellent standard benefits and room to grow with the organization.

Job description

Coordinate daily catering operations in alignment with company policies to deliver exceptional guest service, ensure client loyalty, and continuously enhance quality and service standards.

Provide bespoke guest support under the direction of the Guest Services Manager, maintaining strict confidentiality of client information while accurately processing orders, managing phone and email queues, and documenting all pertinent details.

Execute end-to-end order management, including supplier selection, pricing research, quote preparation, promotional application, upselling, quality control checks, e-filing, coding, confirmation, and resolution of process events in accordance with company guidelines.

Collaborate cross-functionally with Operations, Network, IT, Finance, Marketing & Sales, and supply chain partners to resolve customer concerns, manage escalations, and ensure seamless service delivery throughout the order lifecycle.

Participate in cross-training, departmental meetings, performance huddles, and ongoing improvement initiatives, while communicating shift updates and supporting management with additional duties as assigned.

Nice to have

Bachelor's degree in Hospitality or Culinary

Requirements

Must have business-to-business client relationship experience (white glove service)
Must have experience with catering/culinary operations or hospitality
Professional communication skills, both written and verbal
Must have MS Office proficiency including Excel, Word, Outlook, advanced skills
Must have a flexible schedule
High school diploma or equivalent
Background check required
Drug screening required

#J-18808-Ljbffr


Increase/decrease your Search Radius (miles)



Job Posting Language