Supervisor, Slot Operations

Supervisor, Slot Operations page is loaded## Supervisor, Slot Operations Apply locations:
Seminole Hard Rock Hotel & Casino Tampatime type:
Full time posted on:
Posted Todayjob requisition :
R5639

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.  To see our fill list of Team Member Benefits please visit our career site:
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* Job Description:

**** Responsibilities:
** The Slot Supervisor is responsible for assisting Slot Department management in all phases of Slot Operations.
** Essential duties include, but are not limited to:
*** Supervises the operation of slot machines and performance of slot floor staff during assigned shift in compliance with Slot Department Policy & Procedures, ensuring guest service is provided to Slot players within assigned area
* Organizes the assigned shift and area including, daily employee assignments, employee break schedules and staffing levels. Assist in assigning slot floor staff to ensure staff levels appropriate to business need
* Responsible for ensuring maximum guest service and satisfaction through the organization and supervision of assigned area according to policies and procedures and gaming regulations
* Performs coaching and personnel counseling as assigned by Shift Manager. Assists in training and evaluating of subordinate employees in a fair and equitable manner
* Ensures assigned slot floor staff responds to guest service requests, machine service lights, radio service calls or management service instruction
* Verifies slot pay outs. Strives to meet revenue goals by ensuring all slot machines are in working order. Notifies slot maintenance of repair
* Promotes positive guest service for an excellent gaming experience serving as an ambassador to the property and working closely with other departments to resolve guest inquiries
* Promotes positive employee relations at all times
* Keeps Slot Shift Manager informed of all pertinent business information, staff issues/concerns and any irregularities in play
* Continually observes players and machines for honest play. Safeguard against theft and ensures the security and integrity of all casino property
* Promotes all departmental and property-wide promotions
* Maintains a clean, safe hazard-free work environment within the area of responsibility
* Maintains communication and cooperation with other shifts and departments
* All other job related duties assigned by shift manager and/or director
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* Qualifications:

*** High school diploma or GED is required
* Six months of progressive supervisory or dual-rate experience in slot operations is essential to this position
* An equivalent combination of prior slot experience and closely related supervisory experience may provide a qualified background
* Must possess the ability to act in a leadership capacity within a fast-paced and goal-oriented environment
* Requires tact and diplomacy in dealing with the public and staff, as well as the ability to maintain strict confidentiality of classified information
* Requires knowledge of a wide range of Slot Machines, Video Poker and Keno
* Must be competent with various PC based software programs and possess excellent business sense and high professional ethics
* Must be able to work various shifts and flexible hours
** Work Environment:
*** Duties and responsibilities are typically performed on the Casino Floor in a fast-paced, guest-smoking environment, with constant exposure to general public and excessive noise.
* While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell.
* The employee must frequently lift and/or move up to 30 pounds.
* Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
** Native American Preference Policy:
** The Tribal…