Supervisor, Promotions

Our team members are the key to our company’s success, and their health and well‑being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members to stay healthy, plan for their future and maintain a healthy work‑life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site:

Assists in the development, planning and implementation of special events & promotions.

• Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures.
• Assists in the formulation of theme, format and budget specifications for specific promotions, gift giveaway and special events.
• Executes events and promotions inside casino hotel as well as off‑site events, assisting patrons participating in promotion and events.
• Ensures that promotion/event areas are stocked with necessary supplies, decorations and secures items at conclusion of promotion/event.
• Ensures collateral materials for promotions and events are ordered, received and displayed prior to and recovered at the conclusion of each project.
• Establishes reports and systems to monitor actual expenses compared to budget and takes necessary action to meet budget guidelines.
• Assists management in disseminating information about events to all impacted operating departments.
• Assists in the building of drawings in Casino Marketplace and slot tournaments in IGT Tournament System.
• Interfaces with operating departments to ensure timely coordination of all events.
• Executes budgets for individual promotions, records expenditures, charts budget variances.
• Maintains security and confidentiality of files, records and lists.
• Act as master of ceremonies as needed.
• Coordinate all décor requirements for promotions and events and bid out as required.
• Communicate all events information to operating departments to ensure timely coordination of all promotions.
• Determines staffing needs and work schedules necessary to implement promotions with on‑call event staff.
• Works with the management to ensure public awareness of events and promotions.
• Conducts personal behavior and selects, trains, coaches, counsels, appraises and retains direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
• Maintains awareness of changes in the marketplace that may impact the nature of promotions and events planned at the Hard Rock Hotel & Casino.
• Develops department members’ knowledge and skills through education, training, coaching, corrective counseling, etc.

High School Diploma required or the equivalent combination of education and/or experience.

College degree in Marketing or Public Relations preferred.

Strong guest relations experience of at least two years required.

Three years relevant experience in casino environment, promotions, productions, public speaking, or public relations strongly preferred.

Strong knowledge of MS Office and Excel required.

• May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The Casino environment is hectic, fast‑paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.
• Must be able to communicate effectively with guests in English,…