Hospitality Host - Player Development

Our team members are the key to our company’s success, and their health and well‑being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members to stay healthy, plan for their future and maintain a healthy work‑life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site:

The Hospitality Host is responsible for Casino Floor coverage supporting the entire Player Development department. Administrative, Customer Service and systems expertise will be vital in all inner workings of this role. Interactions with Casino Hosted customers should provide the same level of service without the Casino Hosts being present such as days off etc. Engaging Casino Players on the casino floor, attending special events, and knowledge of daily promotions will be necessary to understand the role completely.

Knowledge of every responsibility and duty a Casino Host performs will be the goal for this team member. Making customers aware of the Wild Card Rewards program and teaching them the value of always using their card will be a daily responsibility.

• Provide hands‑on real‑time service for VIP customers that have relationships with Player Development team members.
• Demonstrates exceptional guest service to both internal and external customers with every interaction.
• Provides timely and accurate service in a fast‑paced high‑demand atmosphere.
• Assists Casino Hosted guests with requests and demands.
• Handle all operational aspects of the player development department from opening to close daily.
• Ensure all policies and procedures are followed with all required paperwork completed and filed accurately.

• Minimum 2 years of guest service experience preferred or an equivalent combination of education and experience in the Casino or Hotel business preferred.
• Experience in casino and/or hotel environment preferred.
• Proficient knowledge of CMP & LMS programs preferred.
• Proficient knowledge of Microsoft Office, Excel, and Word preferred.
• Experience in gaming machines and/or table games preferred.
• Must have exceptional guest service skills.
• Must have the ability to resolve stressful situations.
• Must be able to make sound complementary decisions based on tracked customer play.
• Ability to work flexible schedules, including nights, weekends and holidays.
• Must conduct themselves in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.

• Duties and responsibilities are typically performed on the Casino Floor in a fast‑paced, guest‑smoking environment, with constant exposure to the general public and excessive noise.
• This position requires frequent standing and walking and the ability to lift up to 20 lbs.
• Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and the ability to adjust focus.
• Must be able to make sound complementary decisions based on tracked customer play.
• Ability to work flexible schedules, including nights, weekends and holidays.
• Must conduct themselves in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen