Front Desk​/Customer Service Representative

Job Category: Operations

Requisition Number: FRONT
004336

Employment Type: Full-Time

Work Location: iFly Tampa, 10654 Palm River Rd, Tampa, FL 33619, USA

Rate: $14.00 per hour (during first 30 days guaranteed $18.00 per hour, after 30 days base $14.00 plus commissions)

Locations: iFly Tampa

During your first 30 days of employment, iFLY will guarantee a minimum hourly rate of $18.00 (you can earn more with commissions!). After 30 days, your base rate will be $14.00 plus commissions.

Our mission is to deliver the dream of flight! Learn about iFLY’s Indoor Skydiving. iFLY is a global company with 35 U.S. locations. This is an exciting opportunity to join an established, successful, innovative company that supports your professional development.

We are seeking an enthusiastic Customer Service Representative (CSR) to sell iFLY’s unique indoor skydiving experience! CSRs have strong selling, communication, and customer service skills, are willing to learn and grow, and often act as the first point-of-contact to iFLY customers. If an exciting, dynamic, collaborative workplace is for you, then apply!

• Safety First
• Outrageous Passion
• Accountability
• Respect

• Safety - Promote customer safety throughout their time in the wind tunnel and facility.
• Sales – Actively listen to guests to recommend and sell experiences that improve their time at iFLY.
• Service - Maintain a positive and friendly attitude that excites customers about the experience and assist them in a timely manner.
• Service - Resolve product/service issues by clarifying complaints, selecting the appropriate solutions, expediting the correction, and following through.
• Additional Responsibilities - Stock merchandise, clean and maintain facility, operate the wind tunnel, process refunds & reschedule. As needed, participate in marketing related photography, video, and social content capture for promotional usage.

• Stand for about 8 hours a day while working on a point-of-sale system.
• Exercise good judgement while staying focused and attentive throughout the duration of flight session while operating tunnel wind at speeds up to 160 mph.

• Must be 18 years of age or older.
• Weekend availability is required.
• High school diploma or equivalent (required).
• Exceptional sales skills.
• Exceptional customer‑service skills.
• Confidence in phone and face‑to‑face communication.
• Ability to resolve conflicts, to multi‑task, and to understand customer needs.
• Friendly, upbeat, compassionate, and personable attitude.
• Integrity, punctuality, and professional appearance.
• Ability to work well within a team maintaining positive relationships.
• Basic computer skills.

• Competitive Salary and performance bonus opportunities.
• Paid time off (PTO).
• Company Holidays.
• 401k retirement investment.
• Private Wellness Coaching.
• Employee Assistance Programs (F2F counseling, financial coaching, legal counseling & mediation services).
• Team member discount on retail merchandise and flight packages.
• Free flight time for team members and family.
• Ongoing training and development program.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.