Coordinator - Player Development

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members to stay healthy, plan for their future and maintain a healthy work‑life balance. Benefits may vary with employment status. To find our full list of Team Member Benefits, visit our career site:

Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Hard Rock Hotel & Casino Tampa can feel more like play than work. This expansive property is the premier entertainment destination of Central Florida and features high‑stakes table games along with thousands of the hottest slot machines. Owned & operated by the Seminole Tribe of Florida, this electrifying casino destination boasts rock‑star amenities at its AAA Four‑Diamond rated hotel ranging from seven award‑winning Zagat‑rated restaurants, a newly renovated Rock Spa® & Salon and VIP services galore.

We don’t have customers, we have Guests. Unparalleled Service isn’t just part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current & future Guests. Our staff spends their time making sure that every single one of our guests gets the rock‑star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits & a great work environment.

We offer rock‑in benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit  to see our full list of benefits.

How we look & appear to each guest provides an important impression of our Company. Non‑permitted guidelines include unnatural hair color, visibly explicit or offensive tattoos, facial tattoos, ear piercings that alter the shape and/or size of the ear, any visible body or facial piercings other than two (2) piercings per ear, facial hair longer than ½ inch in length or mustaches that extend past ¼ inch below the upper lip.

Please note this list is not all‑inclusive and exceptions to these rules may apply for certain departments.

• Performs administrative back‑of‑house tasks that support the operation for the Player Development department
• Assists in processing room reservations, dining reservations, spa reservations, setting up transportation for events, electronic distribution of tickets, etc.
• Coordinates complimentary process with Player Development and other operating departments
• Maintains up‑to‑date knowledge of all electronic gaming machines, player tracking systems, promotions, events, entertainment and general property information
• Monitors activities that could affect efficiencies and effectiveness of the department including internal controls, department rules and regulations and equipment maintenance
• Maintains confidentiality of company documents
• Ensures consistent service standards are maintained
• Conducts themselves in accordance with all Gaming Commission, Seminole Tribe of Florida, and Player Development department policies and procedures
• Other duties as assigned

• Minimum 1 year of guest service experience or administrative roles experience, or an equivalent combination of education and experience in the Casino or Hotel business
• Proficient knowledge of Microsoft Office, Excel, and Word
• Excellent time‑management skills and ability to complete tasks in a timely manner
• Excellent organizational skills
• Detail‑oriented and accurate
• Strong communication and interpersonal skills
• Ability to work independently and/or in a team setting
• Experience in casino and/or hotel environment preferred
• Proficient knowledge of CMP & LMS programs preferred
• Ability to make sound complimentary decisions based on tracked customer play
• Conduct themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida departmental policies and procedures