Commercial Collections Representative

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Join our team and grow your career in commercial collections! We’re seeking Commercial Collections Representatives to respectfully and effectively recover past-due business accounts
. As a recovery professional, you’ll complete a comprehensive two-week paid training program and then apply strategic methodologies to locate responsible parties, negotiate payment terms, and meet recovery goals.

We offer a professional environment
, a competitive compensation structure
, and a consistent flow of new commercial accounts. You bring the work ethic
, professional attitude
, and B2B experience we’ll provide the tools and support to help you succeed.

Tampa, FL 10002. Account Recovery, Full-Time or Part-Time, Base Wage + Bonuses.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Key Responsibilities:

• Use advanced contact strategies and tools to locate and engage responsible parties within commercial organizations.
• Understand each business’s financial situation and recommend appropriate payment solutions.
• Negotiate payment terms with professionalism, empathy, and tact to resolve outstanding balances.
• Handle both inbound and outbound calls with business clients to resolve open accounts.
• Follow all required scripts, policies, and procedures to ensure compliance with commercial collection regulations.
• Respond effectively to objections and challenges during collection calls.
• Meet monthly recovery goals and complete other assigned duties.
• Attend team meetings and training sessions to stay current on systems, processes, and industry updates.
• Maintain adherence to attendance and scheduling requirements.

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Must be 18 years or older
• High school diploma or equivalent required
• Prior experience in commercial collections, B2B customer service, or contact center roles preferred
• Excellent written and verbal communication skills
• Typing speed of 20+ WPM
• Basic proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
• Familiarity with Windows OS
• Strong negotiation, conflict resolution, and problem-solving skills
• Customer service-oriented: professional, responsive, patient, and conscientious
• Ability to multi-task
  , self-manage, and stay focused in a fast-paced environment
• Reliable and punctual with a strong work ethic
• Team-oriented with excellent interpersonal skills

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes…