Branch Sales Associate, Bilingual

• Manage the entire customer experience.
• This includes appropriate product selection, accurate order entry, safely picking product, and safely loading customer vehicle.
• Look for ways to maximize sales opportunities and encourage customer loyalty.
• Adapt communication style to differing audiences in email, over phone, or in person.
• Pick, prepare, and stage will call orders/shipping product.
• Prepare customer backorders and put away other stock received.
• Help with merchandising and perform showroom replenishment.
• Perform inventory counts.
• Learn and easily navigate through different computer systems for customer-facing and warehouse activities.
• Perform housekeeping tasks to ensure branch appearance meets Grainger standards.
• Agree to safety guidelines and comply with all process standards including wearing personal protective equipment.

• Flexibility to work any time within branch hours of operation.
• Will safely lift up to 50 pounds unassisted and heavier loads with assistance.
• Learn and operate powered industrial equipment.

Demonstrates strong customer service skills by managing the entire customer experience, including product selection and order accuracy. Proficient in operating powered industrial equipment and adhering to safety guidelines while maintaining branch standards.

• Customer Experience Management
• Order Entry Accuracy
• Powered Industrial Equipment Operation
• Sales Opportunity Maximization
• Inventory Management

• Order Entry
• Inventory Counts
• Product Selection
• Warehouse Navigation
• Showroom Replenishment

• Adaptable Communication
• Customer Loyalty Encouragement
• Team Collaboration

• Safety Guidelines
• Personal Protective Equipment
• Housekeeping Standards
• Branch Operations