Head of Fraud Prevention MD​/C16 – Tampa, Jacksonville, Charlotte

Overview

Job Description

This Managing Director role, Global Head of Fraud Prevention, is a senior leadership position within the Enterprise Operations and Shared Services leadership team. This role is pivotal in overseeing and modernizing the firm's Fraud prevention capabilities for Institutional, Wealth and Consumer bank customers, leading a global team of over 7,000 employees across various functions and locations. The incumbent will drive a transformative digital‑first strategy, ensuring industry‑leading Fraud performance to safeguard the firm and its clients.

This role is accountable for end‑to‑end Fraud prevention, detection, and mitigation, focusing on delivering customer value through automation, digitization, and frictionless experiences, while enabling product capabilities and supporting business growth sustainably. This leader will drive operational excellence, strategic transformation, and continuous innovation across the Global Fraud unit, managing complex, high‑volume operations, fostering continuous improvement, and ensuring exceptional service delivery with rigorous regulatory compliance and risk management.

• Strategic Leadership & Vision
  • Define, lead, and execute the strategic vision for Global Fraud Operations, focused on a transformative digital‑first strategy that delivers industry‑leading fraud performance, ensuring seamless alignment with broader organizational objectives.
  • Drive digitization and the adoption of advanced technologies, including Artificial Intelligence, to create new business value, improve customer experience, and optimize operations.
  • Provide end‑to‑end accountability to prevent, detect, and mitigate fraud across all consumer, wealth services, markets, banking, international, and all customer‑facing digital platforms.
  • Enable business growth by protecting Citi and its clients through compliance with regulatory requirements, balancing customer experience, expense management, and risk appetite.
  • Provide direct leadership and optimize the Fraud strategies and performance of the Institutional, Consumer, Wealth, and Digital Fraud Ops teams, including First‑ and Third‑Party Fraud, Global Analytics Modeling and Data. Ensure the flawless execution of daily operations, maintaining high service levels, and effective management of high‑volume transactions and client interactions. Collaborative with other members of the product fraud risk leadership team to ensure maximum cohesion across Policy, Strategy and Oversight.
• Operational Management & Accountability
  • Oversee the management and modernization of the entire Fraud Operations function, which comprises over 7,000 employees in multiple domestic and international locations.
  • Deliver flawless execution of daily operations, maintaining high service levels, and effective management of high‑volume transactions and client interactions.
  • Monitor and protect customer channels, securing both digital and analog platforms that are over‑indexed in losses and risk.
  • Drive relevant, actionable, and timely "all source intelligence" into decision processes to prevent, detect, and mitigate the highest priority fraud risks.
• Policy, Governance & Risk Management
  • Responsible for establishing, maintaining, and enforcing robust Fraud policies, practices, and prevention capabilities that incorporate client experience, revenue generation, and loss mitigation while adhering to regulatory requirements to ensure balanced risk management.
  • Acts as subject matter expert on “Internal Fraud” and provide expert advice and guidance on methodologies for preventing, detecting, and recovering this key fraud type.
  • Identify emerging fraud trends, vulnerabilities, and risks, and develop proactive measures to mitigate potential losses and protect customer assets.
  • Maintain global awareness of emerging regulations related to Fraud policy and ensure Citi Fraud Prevention is adequately represented at industry forums and that our lobbying positions on critical issues are relayed.
  • Ensures that the global Fraud risk community stays connected through timely communication of new emerging threats and new prevention / detection / recovery techniques.
  • As first line of…