Vice President - Business Management

Job Description

Join our dynamic Global Banking Client Fraud Experience – Advisory & Engagement Team and make a significant impact by leveraging data, analytics, and storytelling to combat fraud. This role offers a unique opportunity to advance your career through innovative, client‑focused initiatives. As Vice President, Business Management, you will develop critical skills in leadership, analytics, reporting, and stakeholder collaboration. Be part of a team that values growth, continuous learning, and cross‑functional partnerships, and help safeguard our clients while enhancing their experience.

As a Business Management VP in the Fraud Operations team, you will play a pivotal role in protecting clients from fraud by driving client education, optimizing contact models, and collaborating across teams to limit fraud losses and deliver exceptional client experiences. You will lead strategic initiatives, reimagine workflows, and provide solutions that reduce fraud and improve operational efficiency.

• Leverage data to review client outcomes and define appropriate KPIs.
• Design and optimise initiatives to support KPI delivery.
• Collaborate with cross‑functional teams and use storytelling to gain buy‑in.
• Lead project management for fraud‑related initiatives.
• Prepare and present updates to leadership and stakeholders.
• Develop expertise in global banking fraud trends and curate client education materials.
• Drive proactive client engagement and education strategies.
• Rapidly identify and communicate emerging fraud trends through data analysis.
• Partner with operations to enhance fraud support efficiency and effectiveness.
• Advise on controls to balance risk and client experience.
• Lead, develop, and mentor team members.

• Five or more years of relevant work experience.
• Proven ability to multitask and manage competing priorities with urgency.
• Adaptable to new functional areas and concepts.
• Strong analytical and communication skills.
• Proficiency with Microsoft applications (PowerPoint, Access, Visio, Word, Excel).
• Articulate, confident, and able to influence senior executives.
• Strong problem‑solving, critical thinking, and decision‑making skills.
• Experience with business process modelling concepts.
• High attention to detail.
• Self‑motivated and driven to achieve targets and deliverables.

• Master’s degree in Business, Finance, or a related field.

JPMorgan

Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programmes to meet employee needs, based on eligibility.

These benefits include comprehensive health‑care coverage, on‑site health and wellness centres, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognise that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or…