Transformation Control Manager - Vice President

Overview

Join our Payments Transformation team and help shape the controls that power one of the world’s largest payment networks. You’ll partner across product, operations, technology, and corporate functions to enable business growth while strengthening our risk and control culture.

• Design and maintain end-to-end control frameworks aligned with firm standards and regulatory expectations.
• Lead program oversight and execution across multiple Payments Transformation initiatives in a fast-paced environment.
• Assess and mitigate risks for new business opportunities and partnerships, ensuring proactive control coverage.
• Oversee operational risk event management, issue remediation, and risk/control self-assessments (RCSA).
• Manage Audit, Compliance, and Regulatory reviews, ensuring readiness and timely responses to findings.
• Perform root cause analyses and implement effective corrective and preventive actions for control issues.
• Advise on corporate policies, risk and control management, and regulatory requirements.
• Drive consistent operational risk practices in partnership with Product, Operations, Legal, Compliance, Risk, Audit, and Technology teams.
• Develop executive presentations and reporting that communicate control status, risks, and improvement opportunities.
• Support change management and continuous improvement efforts across Payments Transformation.
• Champion a culture of control awareness, accountability, and continuous learning.

• Experience in control management, risk, audit, or payments business/operations.
• Demonstrated knowledge of risks, controls, and relevant regulations within payments or financial services.
• Strong understanding of the transaction lifecycle, product development, and partnership models in payments.
• Proven ability to prioritize and deliver across multiple, complex business demands.
• Excellent relationship-building skills with business leaders and functional partners.
• Strong verbal and written communication skills, including executive-level presentations.
• Critical thinking, problem-solving, and attention to detail; able to synthesize large datasets into actionable conclusions.
• Proficiency with Microsoft Office (Excel, PowerPoint, Word); familiarity with Visio.

• Experience leading change management and significant improvement initiatives.
• Prior coordination of Audit, Compliance, and Regulatory engagements.
• Payments domain experience across pricing, revenue management instrumentation, and investment governance.
• Experience developing metrics and instrumentation for control monitoring.
• Exposure to end-to-end payment operations and transaction lifecycle controls.
• Ability to influence and drive outcomes across cross-functional teams and senior stakeholders.
• Experience producing dashboards and executive reporting.

JPMorgan

Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.

These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents…