Prime Finance Delta One Middle Office Client Service Lead Assistant Vice President

Overview

Equity Swaps Middle Office sits within Citi Market Operations supporting the Delta One Business and is part of the overall Prime Finance Middle Office unit. The primary responsibility is managing a number of our Prime Swap clients while providing Trade Processing support to the Desk and Business. The successful candidate will be the main point of contact for all operational queries for their client base and they will interact closely with clients and internally across the Business, Middle Office and Operations.

• Main point of contact for client operational queries
• Overseeing the clients cashflow lifecycle, affirmation economics with customers and exception handling root causes that cause discrepancy
• Management of client trade activity, liaising with the Desk and Clients to resolve any issues
• Contribute to the development of new techniques for the trade life cycle, and improve processes and workflows
• Driving initiatives to reduce Manual Touch Points (MTP’s) and in turn improve the overall affirmation / settlement rates.
• Contribute to bank change projects and offer advanced solutions and resolve complex trade flow problems
• Helping to maintain a culture and environment where processes, risks and controls are continually monitored, and potential risks escalated on a timely basis
• Provide informal/formal leadership for the team, and coach and train new recruits, and provide guidance and support to junior staff
• Contribute to the creation of an infrastructure and tool set that will effectively manage risk and service our clients to a high standard.

• Operational Expertise: demonstrate considerable understanding of key operational functions such as Settlements, Lifecycle Management, Reconciliations, Trade Support and Corporate Actions with Global Markets
• Product Knowledge: demonstrate high-level knowledge and understanding of the Cash Equity and Equity Swap product. A general knowledge of derivatives is highly desirable.
• Client Presentation:
  An ability to be articulate, confident, intellectually agile and professional in appearance and manner so that the franchise is well represented. Team members should have the skillset to lead client meetings on topics such as Metric Pack presentation, Yearly/Half Year/Quarterly client service reviews or ad-hoc issue/resolution meetings.
• Innovation/Creative Thinking:
  Each team member should offer creative and innovative solutions (based on their skills above) to client issues when they arise. Members should also look to harness these innovation skills to develop a record of process improvement, procedure control strengthening and reduction of manual touch points (MTPs).
• Business Liaison:
  Team members will partner with the business and Client Executive team to facilitate the following;
  New business pitches, smooth on-boarding of new clients, ad-hoc issue solution and product/platform capability questions.

• 5-8 years of experience in a related role
• Relevant degree or equivalent work and industry experience preferred
• Cash Equity and Equity Swap product knowledge preferable
• Client Service experience preferred, preferably within Prime Brokerage
• Energetic, flexible, collaborative and proactive; a leader who can positively add sound product knowledge experience.
• Strong, influential communicator who is articulate and concise
• Strong risk management and control mindset
• Provides evaluative judgement based on analysis of factual information in complicated, unique and dynamic situations; draws on diverse range of internal and external sources.
• Self reliant, good problem solver, results orientated.
• Ability to establish and build trust with professionals throughout the business.
• Solid understanding of life-cycle trade processing for Equity Swaps. Includes trade capture, settlements and reconciliations.
• Corporate Actions experience preferable