Client Service Associate II

Overview

You are a strategic thinker who is passionate about delivering exceptional support for Clients in Security Services, Custody Client facing. As a Client Service Associate II in our Security Services Custody Client Facing team, you will provide institutional investors access to markets globally for settlements, safekeeping and asset servicing of securities, along with ancillary services such as Foreign Exchange collateral, derivatives lifecycle management, bank loans, and Liquidity Solutions.

This product suite, along with our Markets business, helps service our core client segments:
Asset Managers, Asset Owners, Insurance/GSEs, Banks/Broker Dealers and Hedge Funds and Alternatives. Custody Operations is a cross product team covering trade instruction capture, settlement; fail management, cash instruction capture, projections, overdrafts, asset servicing instruction capture, dividends, foreign exchange, collateral, derivatives lifecycle management and bank loans for large institutional clients.

• Provide excellent client service and support to internal and external clients daily
• Monitor internal and external client inquiries, resolve non-routine issues and closely partner with internal teams to resolve any exceptions in a timely manner
• Perform root cause analysis for clients to increase straight through processing, with a focus to establish and maintain relationships with all stakeholders
• Partner across wider global team and technology to identify product enhancements and technology improvement opportunities
• Collaborate with Client Service Teams and manage client expectations and concerns, with focus on delivering unparalleled client experience
• Provide operations subject matter expertise and value-added services to clients where required

• Knowledge of financial markets, trade lifecycle, and settlement practices
• Excellent verbal and written communication skills, and adept at communicating with all levels of the business and technical parts of the organization
• Operate effectively in a dynamic environment with tight deadlines and can exhibit time management skills
• Exposure to business intelligence tools (i.e. Tableau, Alteryx, UiPath, OwlDQ); comfortable working with data
• Strong analytical & problem-solving skills with proactive mindset to drive change
• Bachelor s Degree required or equivalent experience

• Prior custody/treasury operation services, markets operational experience
• Understanding of SWIFT, Cross Border Payments, Foreign Exchange, Reconciliation rules and Global Custody
• Self-starter, ability to learn quickly, Strong leadership skills with focus to mitigate risks and taking proactive approach to ensure “Best in Class” result.

JPMorgan

Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.

These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an…