Director, Risk and Compliance

Mad Mobile is an AI‑driven software development company headquartered in Tampa, FL, revolutionizing the restaurant and enterprise retail industries. Our innovative solutions empower businesses to enhance customer experience, streamline operations, and drive growth through cutting‑edge technology. From mobile ordering and payments to advanced point‑of‑sale systems, our AI‑driven approach helps industry leaders stay ahead in an ever‑evolving digital world.

Must be based in or willing to relocate to Tampa, FL. This is an in‑office role.

Candidates must be legally authorized to work in the United States (U.S. citizens, green card holders, or valid EAD holders). Sponsorship is not available for this role.

We are seeking a strategic, hands‑on Director of Risk & Compliance to build and scale a best‑in‑class risk and compliance program across our payments, POS, and SaaS platforms. This role will lead the company’s risk management, regulatory compliance, and product compliance initiatives—ensuring we meet evolving requirements while enabling innovation and growth. It is deeply embedded in the product lifecycle, ensuring “compliance by design” across fintech offerings.

You will partner cross‑functionally with Product, Engineering, Finance, Legal, and Operations to manage regulatory risk, support new product launches, and strengthen our control environment.

• Enterprise Risk & Compliance Leadership
• Build and lead Mad Mobile’s enterprise risk management (ERM) and compliance programs
• Establish governance frameworks, policies, and internal controls across payments, POS, and SaaS offerings
• Develop risk appetite, KRIs/KPIs, and reporting for executive leadership and board‑level visibility
• Payments & Fintech Compliance
• Own compliance for payment processing, merchant acquiring, and fintech products
• Ensure adherence to PCI DSS and cardholder data security standards, money transmitter and payments regulations, card network rules, and embed compliance into product development and enhancements
• Risk Management & Fraud Prevention
• Oversee fraud, chargeback, and transaction risk strategies; implement risk monitoring frameworks; leverage analytics and machine learning for risk detection; align with industry practices such as tokenization, encryption, and layered payment security
• Regulatory & Audit Oversight
• Lead internal and external audits (PCI, SOC); manage relationships with regulators, auditors, and banking/payment partners; maintain licensing and regulatory filings
• Compliance Program Development
• Design and scale a compliance management system (CMS) aligned with fintech best practices; develop testing, monitoring, and issue remediation processes; ensure ongoing regulatory change management and impact assessment
• Cross‑Functional Partnership
• Serve as trusted advisor to Product, Engineering, and GTM teams; participate in product reviews; act as compliance representative on risk committees and governance forums
• Team Leadership
• Build and manage a high‑performing risk and compliance team; foster a culture of accountability, transparency, and continuous improvement

• 8–12+ years in risk, compliance, or fintech regulatory roles
• Experience in payments, POS, merchant acquiring, or fintech platforms

• PCI DSS and cardholder data environments
• Payments ecosystem (acquirers, processors, ISOs)
• Regulatory frameworks (BSA/AML, money transmission, NACHA, card network rules)
• Proven experience building or scaling compliance programs in high‑growth SaaS or fintech environment
• Strong leadership and stakeholder management experience

• Experience in restaurant or retail technology ecosystems
• Familiarity with integrated POS + payments platforms
• Certifications such as CRCM, CAMS, CISA, or PCI ISA/QSA exposure
• Experience supporting product‑led organizations with embedded compliance

• A scalable, audit‑ready compliance program supporting rapid growth
• Reduced fraud loss and improved risk visibility across transactions
• Seamless product launches with compliance built into design—not retrofitted
• Strong relationships with regulators, partners, and enterprise…