Driven Branch Manager: Lead, Coach & Grow Revenue

Job Description:

At Regions, the Branch Manager is responsible for maintaining an engaged, operationally sound, and high‑performing team dedicated to improving the financial wellness of our customers. This position acts as both a player and coach, oversees branch operations, directly manages associate performance, and provides guidance as needed to ensure associates help customers reach their financial goals by understanding and meeting customer needs.

Branch Managers are expected to drive branch performance results through strong individual sales performance in addition to ensuring the team meets and exceeds branch sales, quality, and service goals while maintaining an operationally efficient and compliant branch.

• Lead a small to moderate sized team of branch associates responsible for impacting new revenue generation through identifying customer needs and providing appropriate guidance and perspective about Regions solutions
• Conduct outside sales efforts commensurate with market opportunity to generate new business clients while also maintaining and expanding existing consumer and business banking relationships
• Educate associates, customers, and surrounding community about best practices to achieve and maintain financial wellness in addition to emerging bank technology and digital solutions such as mobile, online and ATM offerings, all designed to make banking easier
• Coach and develop branch associates through execution of iConnect – the Region's Sales, Service and Coaching process, with some guidance from assigned mentor, senior level managers and internal support partners
• Provide consistent and timely coaching and guidance to associates to assist with strengthening their product knowledge and identifying customer needs
• Educate and advise customers on Regions Consumer and Business products and services, including all loan and deposit types in addition to assisting with annuities and life insurance
• Ensure a consistent optimal customer experience, including handling customers’ transactional needs as needed; may include sharing responsibility for greeting customers and processing transactions to ensure customers bank when, where, and how they want
• Resolve escalated customer and associate issues and provide counseling to associates as needed with some guidance and direction from senior leadership and Human Resources
• Manage recruiting and selection process for assigned branch
• Maintain relationships with Line of Business partners and refer customers to an internal team of experts when additional complex financial goals and needs are recognized
• Follow all bank policies, processes, procedures, and internal audit requirements and adhere to applicable laws and regulations, including completing individual duties specific to the role of Branch Manager, and ensuring all associates in the branch complete their delegated operational risk management duties as assigned; as a member of the branch team, ensure sound banking practices, including managing, identifying, and reporting operational risks

• High School Diploma or GED
• Three (3) years of Financial Services, sales, or sales management experience
• Expected to obtain an active Life Insurance License within first twelve (12) months and maintain continuing education for licensing requirements
• Ability to work on Saturday as needed

• College degree
• Life Insurance License
• Supervisory experience within the Financial Services industry
• Six (6) years of banking and/or lending experience
• Six (6) years of relationship‑based client consultation experience

• Ability to exhibit mastery of key advice, guidance, and education concepts
• Ability to handle multiple priorities simultaneously
• Ability to provide effective feedback and guidance
• Excellent communication and customer service skills
• Excellent leadership and problem‑solving skills

Full time

Pay ranges are job specific and are provided as a point‑of‑market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most…