Loan Processing Specialist

We are a professional staffing firm, working with organizations across the country to place exceptional candidates. Currently, we have a LOAN PROCESSING SPECIALIST opportunity with our large mortgage client, a publicly traded specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.

At this client, their people are the foundation of their success and at the heart of their dynamic work culture.

The LOAN PROCESSING SPECIALIST is responsible for below specific duties.

Your specific duties will include:

• Operate in a call center environment as a customer success advocate.
• Receive inbound calls and make outbound calls to consumers.
• Receive inbound text messages and facilitate outbound text messages to consumers.
• Handle the most complex products, calls, emails or text / chat sessions.
• Answer high-volume, inbound calls or texts from current customers in a timely manner. Provide exceptional customer service to all customers' mortgage loan inquiries/requests.
• Effectively manage a pipeline of up to 100 loans.
• Review and validate loan documents.
• Handle routine calls, emails and/or chat responses with other employees, consumers &/or authorized 3rd parties.
• Monitor work queues and intervene as needed.
• Interact with multiple departments to expedite processing and/or issue resolution.
• Conduct preliminary or basic research in order to accurately resolve and respond to customer inquiries.

Required qualifications for the position include:

• A minimum of 36 months of mortgage processing experience preferably with direct customer contact in a call center environment is required.
• Good understanding of applicable Federal, State and Local mortgage regulations.
• Capable communicator, written and oral.
• Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc.). Use Vesta, AWS and proprietary but not required.
• Excellent critical thinking, problem solving, mathematical skills and sound judgment.
• Strong negotiation skills with ability to effectively resolve problems.

Pay Rate Range: $45,000 - $66,000 a year

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Employees have access to healthcare benefits including medical, dental and vision as well as a 401(k) plan.

Let one of our recruiters assist you in finding and preparing for interviews with our clients. Whether you are interested in a direct hire, temp-to-hire, or temporary position, Workway can help you to put your best foot forward. Contact us today!

Workway, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances. For our complete EEO & Pay Transparency statement, please visit . To receive state and federal compliance posters, e-mail or call .

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