Sr. Collections Analyst
Job in
Tampa, Hillsborough County, Florida, 33602, USA
Listed on 2026-06-13
Listing for:
Fanatics Inc
Full Time
position Listed on 2026-06-13
Job specializations:
-
Finance & Banking
Accounts Receivable/ Collections, Financial Analyst, Financial Reporting -
Accounting
Accounts Receivable/ Collections, Financial Analyst, Financial Reporting
Job Description & How to Apply Below
Portfolio & Collections Management
* Independently manage a high-volume portfolio of business-to-business customer accounts, including Fortune 500 companies, major retailers, professional sports organizations, and strategic accounts
* Drive collections efforts through proactive customer outreach via phone, email, customer portals, and internal escalation channels to ensure timely payment resolution
* Monitor and prioritize aging balances to ensure timely follow-up on delinquent accounts and achievement of collection targets
* Analyze aging trends, payment behaviors, and account exposure to identify potential financial risk and recommend appropriate actions
* Coordinate and participate in customer meetings and escalations related to overdue balances, disputes, payment plans, and reconciliation efforts
Account Reconciliation & Dispute Resolution
* Perform detailed account reconciliations, identify payment discrepancies, research unapplied cash, offsets, deductions, short payments, and resolve complex account issues
* Investigate customer deductions and chargebacks, document root causes, and coordinate resolution efforts with internal stakeholders
* Partner with Sales, Customer Service, Billing, Deductions, Finance, and Operations teams to resolve disputes and remove barriers preventing payment
* Support root cause analysis initiatives by identifying recurring operational or billing issues impacting collections performance
Documentation & Reporting
* Maintain accurate and detailed documentation of collection activities, customer communication, dispute status, and action plans
* Support monthly close activities, audit requests, reporting requirements, and special projects as assigned
* Review account activity and collaborate with leadership to identify process improvement opportunities that enhance operational efficiency and reduce delinquency risk
Leadership & Collaboration
* Serve as a subject matter expert (SME) for AR collections processes, account reconciliation, dispute resolution, and portfolio management
* Assist in training, mentoring, and supporting AR Collections Analysts and offshore/shared services teams
* Demonstrate strong decision-making skills and the ability to independently manage competing priorities in a fast-paced environment
* Perform additional responsibilities in support of the Invoice-to-Cash (ITC) organization and broader Accounts Receivable function
WHAT YOU BRING TO THE TEAM
* Bachelor's degree in Accounting, Finance, Business, Economics, or related field preferred
* Minimum 4+ years of Accounts Receivable, B2B Collections, Credit & Collections, or Account Reconciliation experience in a high-volume environment
* Strong experience managing complex customer portfolios and resolving account reconciliation discrepancies independently
* Proven ability to analyze aging reports, investigate deductions/chargebacks, and drive issue resolution across multiple departments
* Experience working with large retailers, strategic accounts, or complex customer structures preferred
* Experience supporting or collaborating with offshore/shared services teams is a plus
* Advanced Microsoft Excel skills required, including Pivot Tables, VLOOKUP/XLOOKUP, filtering, formulas, and data analysis
* Experience with ERP systems such as D365, Oracle, Net Suite, or similar platforms preferred
* Self-driven professional with strong ownership mentality and ability to work independently with limited supervision
* Excellent verbal and written communication skills with the ability to interact professionally with customers and all levels of management
* Strong organizational skills with the ability to prioritize workload, manage deadlines, and adapt to changing business needs
* Strong analytical and problem-solving skills
* High attention to detail and accuracy
* Account reconciliation expertise
* Ability to manage escalations and difficult conversations
* Ability to identify process gaps and recommend improvements
* Team-oriented mindset with ability to collaborate cross-functionally
* Ability to work effectively in a fast-paced and evolving environment
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