VP, Default Servicing; BK Operations

VP, Default Servicing (BK Operations)

Fay Servicing is a nationally recognized mortgage servicer known for delivering borrower-focused support and investor-driven results. As a subsidiary of Fay Financial and a key part of The Fay Group, Fay Servicing specializes in managing re-performing and non-performing loans, as well other specialty products like Non-QM, jumbo, business purpose loans. Fay Servicing's high-touch servicing model emphasizes personalized care, helping homeowners navigate escrow, payments, and hardship solutions with confidence.

For clients, we offer a strategic, transparent partnership built on operational excellence, real-time reporting, and regulatory compliance. Fay's end-to-end servicing capabilities cover early-stage collections, loan modifications, property preservation, and default management. We also offer interim and business purpose servicing, including the infrastructure to oversee renovations and manage rents. Headquartered in Tampa and operating nationwide, Fay Servicing combines deep industry expertise with cutting-edge technology to reduce risk, improve portfolio performance, and ensure an exceptional experience for both borrowers and investors.

Reporting to Servicing Leadership, this position is responsible for leading and developing the Default Servicing function and teams. This position manages the creation, organization and maintenance of Default Servicing processes and frameworks, ensuring compliance with regulatory requirements and industry standards. The role leads engagements and collaborates with cross-functional teams to implement efficient end-to-end default operations, driving innovation and optimizing workflows. The role is responsible for assessing methodologies that optimize recovery, reduce financial losses and enhance the overall borrower experience during the default process.

This position will oversee the Bankruptcy function and Lead end-to-end bankruptcy portfolio management, including strategy development, case oversight, and compliance with federal bankruptcy laws (Chapters 7, 11, 12, 13) and investor/servicer guidelines. Also, this role will Provide oversight of bankruptcy operations, ensuring accurate claim filings, timely pleadings, and effective coordination with legal counsel, trustees, and internal stakeholders to mitigate loss and risk.

This role will be expected to Drive performance and process optimization across bankruptcy workflows, leveraging data, controls, and audit readiness practices to improve recovery outcomes, regulatory adherence, and operational efficiency. Additionally, this position fosters a culture of excellence, ensuring the highest levels of accuracy and security.

This position requires an understanding of Default Servicing practices within the mortgage industry, coupled with effective leadership skills to grow and enhance the capabilities of the Default Servicing function. Qualifications Include:
Bachelor's degree in Business or related field (or equivalent combination of years of experience with High School diploma/ GED) 8+ years' experience in the mortgage servicing industry 5+ years' experience in Default Servicing Management roles required 5+ years' experience managing people and leading teams In-depth knowledge of agency reporting requirements, claim filing, auditing of financial information and mortgage documents, including collateral Demonstratable experience successfully leading servicing-related projects and initiatives with cross-functional teams Analytical skills to distribute and allocate resources Depth of experience working in a fast-paced work environment Strong skills and experience in MS Word, Excel and PowerPoint Strong verbal and written communication skills Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization to influence and drive required results Effective management skills to include talent selection, training, coaching, mentorship and performance management Strength of leadership with proven ability to foster an environment of positive employee engagement and trust Collaborative and consultative work style Able to manage…