Banking Specialist Team Lead

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Business Doral, FL, US

3 days ago Requisition

As a Banking Specialist Team Lead, you help create the energy and excitement around Amerant Bank products, providing the right solutions and getting products into customers’ hands. You understand that Amerant Bank is dedicated to delivering a customer experience that’s unlike any other. It starts with you discovering customers’ needs and with the support of your team members, you match those needs with the right products.

Every day is an opportunity for you to turn another Amerant Bank customer into a loyal customer. Purpose of role is to provide teller and platform-based transactions, provide education and knowledge of our consumer and small business products to existing and new customers, support the achievement of banking center profitability, sales goals, manage lobby activity. Responsible for the operational activities, meeting Compliance/BSA requirements and the management and use of the various elements encompassing a transformed banking center.

Supporting quality levels of branch customer service, protection of all branch assets and development and training of branch staff. Promote a positive Bank image within the community.

• Process all manner of financial transaction requests including but not limited to deposits, withdrawals, check cashing, issuance of cashiers’ checks.
• Research and resolve issues related to end of day banking center balancing.
• Responsible to monitor that all functions related to the day-to-day operation of the ATM, cash recycler, drive thru and night drop are completed.
• Ensure branch monthly audits reflect appropriate controls are in place.
• Ability to open new accounts and perform maintenance transactions on the Bank’s platform system including debit card issuance and ongoing maintenance as well as completion of Know Your Customer requirements. Execute all operation responsibilities relative to opening and maintain all products and services.
• Responsible for reviewing all documentation for new accounts.
• Review customers account activity to ensure compliance with Bank Secrecy Act.
• May be responsible for the daily review of overdraft, uncollected and significant balance change reports.
• Ability to originate new credit requests and respond to loan related inquiries.
• Take responsibility for daily overdraft / NSF decisions.
• Follow Bank policies and procedures, as well as legal and regulatory requirements, including security and audit procedures.
• Adhere to all policies and procedures per Retail Banking’s operating manuals, employee handbook and all other that apply to the position functions. Ensure all regulatory requirements as well as security and audit procedures are adhered to always.
• Responsible for ensuring individual acts do not lead to Bank operating losses as well as escalating potential concerns that could lead to Bank loss to appropriate supervisor.
• Identify, evaluate, monitor and make any recommendation deemed necessary to the Risk Management Committee in order to assess, reduce, eliminate or control any current or prospective risks to earnings or capital arising from violations of, or nonconformance with, laws, rules regulations, prescribed practices, internal policies and procedures or ethical standards.
• Ensure preventive measures are carried out to fully comply with current rules, regulations and internal policies relating to risks pertaining to BSA, USA Patriot Act, OFAC and other AML related issues.
• Responsible for managing and identifying existing cross sale opportunities, customer service and operational reporting activities.

• Act as a customer advocate to ensure we meet the needs of our customers and prospects with the intent of enhancing customer retention and engagement.
• Resolve customer complaints and follow up to ensure customer’s expectations are met.
• Deliver customer experience for all segments to ensure quality customer experience every day every time.
• Provide quality customer service to all current and…