Public Safety Telecommunicator III

Salary $32.31 - $46.07/hour; $5,600.40 - $7,985.47/month; $67,204.80 - $95,825.60/year

This is the third level class in the Public Safety Telecommunications series, performing the full range of Public Safety Communications duties, with primary focus on dispatching, which are at a higher than average level of difficulty. Positions at this level are distinguished from the Public Safety Telecommunications I and II by acting as subject matter experts, applying skilled assessment for quality assurance, training of new employees in specialized areas, development of internal training topics, and/or performing as Tactical Dispatchers.

Positions at this level are fully aware of operating procedures and policies of the Communications Center and are normally filled by advancement from the Public Safety Telecommunicator II level.

An employee in this class is responsible for performing a varietyof public safety communications tasks. Depending on assignment, employees mightbe receiving and screening incoming communications from citizens, dispatchingunits over a two-way radio, or participating in the training of lower levelcommunications personnel. Under general supervision, employees’ work rotating shifts, which include nights, weekends, and holidays. Activities are of morethan average difficulty and require that the employees be capable of responding quickly and rationally to emergency situations.

Reasonable initiative and independent judgments are required in receiving and transmitting informationsome of which is highly confidential. An important aspect of this work isobtaining the most accurate and complete information possible from irate anddistraught individuals who call for assistance. Work is reviewed throughevaluations, observation, and records of actions taken.

Answer emergency (9-1-1) and non-emergency telephone lines obtaining information, prioritizing and confirming the location of calls aswell as making independent determination of appropriate action for processing all incoming calls for service, to include relaying pertinent information tothe appropriate public safety response unit (police, fire, and/or emergency medical services/EMS) or providing callers with the appropriate advice orreferral.

Operate and monitor two-way radio channels, computer aided display(CAD) monitors and other related sophisticated communications equipmentsystems, while efficiently gathering, prioritizing, and documenting callerinformation.

Process complaints and make appropriate referrals on a broad variety of public safety matters, that often require referring to or memorizing detailed reference materials and standard operating procedures, including databases, maps, telephone listings, and other resources.

Summarize critical information for public safety first responders in the computer aided dispatch system using correct grammar, spelling, and punctuation, and refer and classify calls for police/fire/EMS assistance according to the level of response required.

Receive requests by phone or electronic format from law enforcement, fire/medical personnel, and other public safety agencies toaccess, enter, retrieve, and disseminate data utilizing local, state and national database systems; prioritize and effectively relay information inproper format to requesting agency. Contact outside public service divisions as requested and relay information as required.

Provide unified command communications and support for majorincidents both at Communications and by integrating into the mobile commandpost structure during extended tactical situations such as TRT activations,planned major events, and unplanned critical incidents.

Subject expertise may include, but is not limited to, the mattersof Criminal Justice Information Systems, Training, Audio Records Management,Real-Time Crime Center, Tactical Dispatching, or as a participating member ofthe Florida Telecommunicator Emergency Response Team.

Answers telephone complaints and requests pertaining to police,fire, or other emergency services; directs complaints to proper agencies when problems are not of an emergency nature.

Determinesif a police unit should be dispatched to…