Community Service Officer; Wt: State Law Enforcement Dispatcher

Position: COMMUNITY SERVICE OFFICER (WT: STATE LAW ENFORCEMENT DISPATCHER) - 76001144
Requisition No: 877757

Agency:
Highway Safety and Motor Vehicle

Working Title:

COMMUNITY SERVICE OFFICER (WT: STATE LAW ENFORCEMENT DISPATCHER)
- Pay Plan:
Career Service

Position Number:

Salary: $42,936.60 Annually (Includes CMP)

Posting Closing Date: 07/07/2026

Total Compensation Estimator Tool

FLORIDA HIGHWAY PATROL

TAMPA BAY REGIONAL COMMUNICATIONS CENTER

STATE LAW ENFORCEMENT DISPATCHER

The Organization

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service education and enforcement. The Florida Highway Patrol (FHP), a division of FLHSMV, is a nationally accredited state law enforcement agency charged with enforcing the laws of Florida and ensuring the safety of the motoring public. The vision of FHP is a safer Florida through Courtesy, Service and Protection.

FHP has seven Regional Communication Centers (RCC), each located in a major metropolitan area:
Tallahassee, Jacksonville, Orlando-Sanford, Tampa, Miami, Fort Myers, and Lake Worth. These state-of-the art facilities operate 24/7 to provide professional dispatch and communication support services for FHP and seven other state law enforcement agencies. The personnel who fill the RCCs are passionate, diverse and committed to public service.

Duties and Responsibilities

As the first, first responders, State Law Enforcement Dispatchers, also known as Community Service Officers, are non-sworn communications professionals who serve as the vital link between the public and law enforcement and are crucial to maintaining the safety and welfare of the public and law enforcement officers. This includes:

* Responding to emergency and non-emergency calls.

* Dispatching Troopers and other state law enforcement officers.

* Monitoring and responding to radio and data communications traffic.

* Helping coordinate efforts between FHP and other agencies (e.g., the Florida Department of Transportation after crash incidents).

* Receiving, relaying, and documenting call/incident details, law enforcement activity and other information.

WHY APPLY?

Rewarding Work

State Law Enforcement Dispatchers have a meaningful impact on individual lives and within the community every day. This is a unique and challenging position that requires quick thinking and the ability to remain calm and professional while responding to stressful situations and emotionally charged individuals. YOU COULD BE THE BEST PART OF SOMEONE'S WORST DAY!

Salary

$42,936.60 annually (Includes base rate of pay of $37,936.80 plus $4,999.80 Competitive Market Pay (CMP). The salary listed includes the base annual salary of $37,936.80 and a Competitive Market Pay (CMP) salary additive in the amount of $416.65 monthly ($4,999.80 Annually). In order to receive CMP you must live and work in an Eligible County.

Additional Pay:

* 15% shift differential pay additive if working the evening shift

* 10% shift differential pay additive if working the midnight shift

Note:

Employees are paid once a month on the last workday of each month. All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes.

Our Benefits include

* Annual and Sick Leave Package

* Nine Paid Holidays

* State Health and Life Insurance

* Supplemental Insurance Options such as Disability, Dental and Vision

* Contributory Retirement Plan

* Member Assistance Program

Career Growth and Educational Opportunities

The Regional Communication Centers have an established career progression and there are opportunities to branch into other areas within the agency.

Tuition assistance to state universities and community colleges is available for full-time members.

Knowledge, Skills, and Abilities

* Professionalism - State Law Enforcement Dispatchers must be able to maintain high professional standards and calm, even-tempered attitudes during emergency situations, including situations that may be distressful in nature, and when dealing with individuals who may be distraught, uncooperative, distracted or aggressive.

* Communication and Active Listening - State Law Enforcement Dispatchers must be able to speak clearly and communicate information concisely as seconds count in emergency situations. They must be able to listen carefully and control conversations to obtain needed information quickly and accurately.

* Teamwork - State Law Enforcement Dispatchers are expected to work cooperatively and professionally with internal members, law enforcement officers and agency partners.

* Information Comprehension and Retention - State Law Enforcement Dispatchers must be able to understand, interpret and apply a variety of information/data. This includes reading maps and determining geographical/directional information; applying rules, regulations, policies and procedures; and understanding law enforcement terminology.

* Reasoning, Critical Thinking, and Judgment - State Law Enforcement Dispatchers must be able to quickly weigh and evaluate large volumes of information and consider numerous…