Interviewing Clerk - 60062652

Select how often (in days) to receive an alert:

Select how often (in days) to receive an alert:

The State Personnel System is an E-Verify employer. For more information click on ourE-Verify Website .

Requisition No:880608

Agency:
Children and Families

Working Title:

INTERVIEWING CLERK -

This posting will be used to fill position vacancies in Career Service.

Location will be based on the selected candidate in one of these areas:
Miami, Jacksonville and Tampa, Florida.

Incumbents in this position report to a DCF office listed above. This is not a telework position.

Preference for Bilingual in Spanish/English or Creole/English.

Current DCF employees will be compensated in accordance with the DCF salary policy.

The full-time work schedule is 40 hours per week, 8:00 am – 5:00 pm EST, Monday through Friday.

The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

Families requesting government assistance require time sensitive actions from strong, compassionate individuals who are dedicated to assisting the vulnerable and promoting strong self-sufficient families. Successful candidates will make a tremendous positive impact on the lives of countless Floridians.

We are looking for people who are organized, who possess excellent computer and typing skills, are willing to learn public assistance policies and can engage with customers/citizens of Florida in a call center environment.

The primary function of this position is providing clerical services related to government assistance eligibility in a call center environment. This career consists primarily of phone interactions with customers and utilizing multiple computer systems. The work performed includes explaining eligibility of applicants and recipients of government assistance programs, determining eligibility for expedited Supplemental Nutrition Assistance Program (SNAP) services, entering client data into a database based on intake of caller information, maintaining necessary files and records.

• Candidates must have two (2) years of experience in clerical activities or public contact experience.
• Candidates must have the abililityto attend a two to four-week mandatory paid training course.

• Preference for candidates with six (6) months working as a Contact Center Interviewing Clerk-OPS team member.
• Preference for Bilingual in Spanish/English or Creole/English.

Incumbents may be expected to work during emergency situations or natural disasters.

• The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures.

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• No state income tax for residents of Florida.
• Annual and Sick Leave benefits.
• Nine paid holidays and one Personal Holiday each year.
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contribution (For more information, please click  ).

This position is designated as an essential position. Incumbents are expected to work during emergency situations or natural disasters and may be required to work before, during and beyond normal work hours/days.

We hire only U.S. citizens and lawfully authorized alien workers.

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon the date of your retirement.

The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures.

Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website: http://(Use the "Apply for this Job" box below).

.

It is the policy of the Florida Department of Children and Families that any candidate being considered for employment must successfully complete a State and National criminal history check as a condition of employment, and also be screened in accordance with the…