Family Care Coordinator Specialist​/Training Supervisor; LLFL

Position: Family Care Coordinator Specialist/Training Supervisor (LLFL)
Join Life Link - Join a Life Saving Team!

About Life Link
More than four decades ago, a visionary group of innovators, led by renowned nephrologist Dr. Dana Shires, made a life-changing commitment-to save lives through organ and tissue donation. From that bold beginning, Life Link Foundation was established - founded with heart, purpose, and a mission that still guides us today.

What started as a nonprofit with big dreams has grown into a vision-driven organization of more than 700 dedicated professionals across west-central Florida, Georgia, parts of South Carolina, Puerto Rico, and the US Virgin Islands.

At Life Link, we are united by our mission: To honor donors and save lives through organ and tissue donation.

Our vision remains clear: To maximize the gift of life while giving hope to donor families and transplant patients.

We are grounded in the values that shape our work and culture-Compassion. Excellence. Legacy. People. Quality.

If you're inspired by purpose, driven by impact, and ready to help save and heal lives, Life Link is the place for you.

What You'll Do
As a Family Care Coordinator Specialist/Training Supervisor , you will directly contribute to Life Link's life-saving mission.

Primary responsibility is to work within established Life Link Foundation, OPO, and regulating agency policies and protocols to direct the resources available to evaluate and respond to hospital referrals for the purpose of determining a potential donation. This position performs all of the functions of a Family Care Coordinator (FCC) Specialist and would be responsible for the training of new staff and ongoing competency evaluation and training for current staff members under the direction of the Director, Referral/Family Services Program.

This position maintains an ongoing open line of communication with the Manager/Assistant Manager and Director of the Referral and Family Services Program, Administrator-on-Call (AOC), and the OPO Director(s), as appropriate. In addition, this position is responsible for developing, implementing, and monitoring policies, procedures, strategies, and action plans related to requesting Authorization/Donor Designation, and medical/social behaviors interview of next-of-kin or other appropriate family members or associates to offer the option of donation for the purpose of transplantation.

Key Responsibilities:

• Functions in all capacities as an FCC Specialist.
• Actively participates in the call schedule and responds to all potential organ donors appropriately.
• Responsible for all aspects of donor evaluation and management including review of medical and social history; assessment of hemodynamic stability and implementation of strategies to maintain and/or improve specific organ function.
• Creates a positive learning environment for coworkers through effective communication and exhibits strong leadership skills.
• Possesses knowledge of medical and legal principles of donor evaluation, consent, management, and allocation to serve as a resource and mentor to newer coordinators.
• Demonstrates working knowledge and competence with Authorization and Donor Designation policies and procedures as well as those of the Foundation policies. Adheres to the standards of practice for quality assurance procedures established within the organization.
• Participates in the development, implementation and training on policies and procedures relating to responding to referrals, medical suitability, approach, authorization, medical/social behavior interview, and initial donor management.
• Works closely with the Medical Director and Administrator on Call on issues pertaining to clinical and technical aspects of quality organ donor evaluation and management when training a new coordinator or serving as a resource for a less experienced coordinator.
• Train, supervise and evaluate the daily activities of trainee staff in the application of donor criteria, suitability, and physical evaluation, to include the issues of authorization, medical/social behavior interview, hospital-specific dynamics, transportation, OR scheduling, autopsy requirements, and other aspects of the organ/tissue recovery process, documentation, and…