Patient Experience Coordinator - USFTGP UMSA Patient

Position: Patient Experience Coordinator - USFTGP UMSA Patient Experience
The Patient Experience Coordinator serves as an internal consultant to ensure the delivery of a world-class experience for patients and families throughout the organization. Serves as a patient experience subject matter expert, providing recommendations and support to leaders and their teams. Responsible for performing job duties in accordance with the shared purpose, vision and values of Tampa General Hospital.

Essential Functions:

* Knowledge of terms specific to patient experience and data analysis

* Knowledge of tools and techniques related to patient experience measurement, quality and performance improvement

* Knowledge of how to differentiate between patient satisfaction, patient experience and patient relations.

* Skill in analyzing and interpreting leading and lagging indicators of performance to recognize strengths and areas of opportunity.

* Skill in effective interpersonal, verbal and written communication, including team-building and crucial conversations

* Ability to communicate in a professional environment.

* Ability to use computers and related software applications to efficiently and accurately prepare and maintain presentations and reports

* Ability to prioritize tasks appropriately with deadlines and work independently or with various stakeholders (with or without direct supervision

* Ability to identify and support effective interactions and outcomes, including the use of pre- and post-measurement.

* Bachelor's degree in business administration, Health Administration, Communications, Nursing, Psycology, or Related Field

* Minimum three (3) years of work experience in patient experience, patient relations, process improvement, quality improvement, customer service or another related field.

* An equivalent combination of education and years of experience may be considered.