Overnight Emergency Veterinary Patient Care Coordinator

Position Overview

Blue Pearl North Hills, PA is hiring for an Emergency Patient Care Coordinator!

Check out why you should work for us HERE!

Pay: $19.90 - $35.60 / hour

Shift: Alternating 3x12s and 4x10s – 8:00PM-8:00AM and 7:00PM-5:00am

This pay band is a starting point and is dependent on experience.

We also offer competitive shift differential pay for eligible hours worked for nights and weekends.

Shift differentials: (based on a 4-hour minimum)

• Mon - Fri: 6pm to 8am = $3.00 Shift Differential
• Sat & Sun: 6pm to 8am = $4.50 Shift Differential
• Sat & Sun: 8am to 6pm = $3.00 Shift Differential

Our Emergency and Critical Care Department is looking for an additional Patient Care Coordinator. As a Patient Care Coordinator, you will be the client's and patient's advocate! This position plays a vital role in patient care, safety, and client satisfaction. There is a great need to support not only our patients but our clients as well. Often in stressful situations, both the owner and the patient need a supportive hand to ensure communication transfers accurately between the client and the clinical staff.

This is a liaison position, filling the gap between the front, the clinical team, and the client. You'll help by facilitating client/patient flow between the waiting room, exam rooms, CSR staff and clinical staff. You'll assist with following up check-in calls, ensuring no questions are left unanswered and our patients receive the best care possible!

• Monitor the waiting/exam room clients; assist with refreshments/marketing materials; update clients on wait time/patient status
• Support the overnight team by filling prescriptions, completing callbacks, and completing patient discharges
• Maintain open communication with doctor and technical staff to minimize wait times and maximize patient flow regarding long wait times
• Coordinate patient flow between the ER Department and our other specialties departments
• Manage Cornerstone hospital census

• Facilitate & perform discharge appointments
• Manage visit board and exam rooms; ensure comfortable and timely visits & discharges
• Check ER doctor message bin and triage messages for doctors; facilitate solutions for clients
• Call previous day's ER clients for follow-up feedback

• Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
• We encourage you to grow with us. Our technicians are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in his/her career.
• In order to transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own Blue Pearl University for training, and our clinicians have access to over 2,000 medical journals.

• A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment.
• Lyra; Access to 12 mental health care sessions annually at no charge to you, and other well-being resources through Lyra- an online mental health support platform

• We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.

• Company-paid Short-Term and Long-Term Disability
• Parental Leave Benefits
• Health, dental, vision, and life insurance options
• Paid Time Off and Floating Holiday Plans
• Health Savings Account Flexible Savings Account
• 401(k) Retirement Plan
• Annual Scrub Allowance: full-time associates receive $200/year in Blue Pearl store credit.
• Referral Bonus Program
• State licensure reimbursements
• VTNE reimbursements
• Additional VTS benefits - pursuing & established VTS technicians.

Our Continuing Education Plan includes $500/year reimbursement for…