Medical Representative

Position:Medical Representative (Full-Time, Hourly)

Location: Tampa, FL

Job :2541

# of Openings:2

The Medical Representative reports directly to the Health Services Supervisor. The Medical Representative’s role is to provide emergency medical response to any guest or employee with an injury/illness. In addition to medical responsibilities, this position will also be scheduled to support Security operations at the Front Entrance, performing duties such as guest screening, bag checks, and monitoring walk-through metal detectors. When scheduled for Security, these responsibilities will serve as the primary duty, with medical support provided only as needed.

Zoo Tampa at Lowry Park is one of the most popular zoos in the southeastern U.S., with over 1.2 million visitors annually. We have grown to what now encompasses 56 acres of naturalistic wildlife habitats in a lush, tropical garden setting with wide-ranging activities. The Zoo, accredited by Association of Zoos and Aquariums (AZA), offers popular educational programming, fun recreational amenities, up-close animal encounters and engaging seasonal events for which it has won awards as one of the country’s most family-friendly zoos.

is to rescue, rehabilitate and care for animals; create exceptional personalized experiences that connect people with wildlife and each other in fun, immersive ways.

is that everyone we touch is motivated to join us in taking action to protect and preserve wildlife.

Join us and become a part of creating unforgettable natural connections!

• Provides exceptional internal and external customer service by interacting courteously and professionally with employees, guests, vendors, and other Zoo visitors.
• Provides first response to medical emergencies involving guests or employees in accordance with Zoo Tampa guidelines, administering first aid, CPR, and/or AED as needed, and contacting offsite medical personnel when additional assistance is required.
• Partners with Human Resources to perform employee testing (e.g., TB testing) and maintain accurate documentation for workers’ compensation cases.
• Maintains detailed and accurate medical reports for guest and employee injuries or illnesses; ensures all incidents and calls are promptly documented in FMX and distributed to appropriate individuals for review.
• Collaborates with Operations and Security teams during emergencies to ensure safety and effective communication.
• Supports the Security Department by assisting with guest screening, responding to safety-related calls, conducting welfare checks, and helping de-escalate difficult situations in a calm, professional manner.
• Patrols Zoo grounds as needed to promote safety and proactively identify potential hazards.
• Demonstrates strong situational awareness and actively contributes to a culture of safety throughout the Zoo.
• Performs additional duties as assigned.
• Interacts in a consistently pleasant and helpful manner to fellow employees, guests, vendors, and other visitors of the Zoo and demonstrates the highest standards of internal and external customer service.

• High school diploma required; some college coursework preferred.
• Valid State of Florida EMT certification (or higher) required;
  First Aid/CPR/AED certification must be maintained.
• Guest services or guest relations experience required; security experience preferred.
• Personable and professional, with the ability to provide exceptional customer service and calmly de-escalate stressful situations.
• Comfortable assisting in medical and natural emergency situations.
• Knowledge of occupational hazards, safety procedures, and emergency preparedness.
• Self-motivated with strong organizational skills, attention to detail, and ability to prioritize tasks in a fast-paced environment.
• Able to follow instructions, communicate effectively, and work collaboratively within the department.

• Conducts all activities in alignment with AZA standards and guidelines, applicable laws and regulations, safety standards, and Zoo Tampa’s commitment to animal…