Financial Cu Intake Specialist

Overview

As a Financial Clearance Unit Intake Specialist at the Moffitt Cancer Center, you are responsible for registering patients, verifying insurance eligibility, identifying benefits coverage, providing benefits information, perform financial screening, providing financial assistance options and initiating the scheduling process of new patients. As part of the FCU Intake Call Center, you are responsible for gathering accurate information and answering questions from our patients.

Your upbeat, approachable, and compassionate personality is critical as you work individually with each patient to ensure their information is entered correctly in the computer systems. You must be efficient and accurate due to the high volume of calls. In addition to being rewarded with a competitive compensation package with excellent medical, dental, retirement and time-off benefits, the FCU Intake Specialist has opportunities for advancement in the Hospital s Revenue Cycle Department.

A career ladder is in place to reward high productivity, quality, and skills.

• Associate’s Degree
• Two (2) years of experience in Insurance Verification or Financial Counseling

• Pre-registration:
  Creating Intake encounters for new patients. Accurately obtaining demographic, insurance, referral information from patients to ensure encounters are billed appropriately.
• Explains required registration elements and scheduling process to patients to ensure they are properly prepared for next steps until first appointment.
• Keeps an organized work environment (both physical and electronic).
• Verification Of Benefits:
  Reviewing insurance information, verifying eligibility and benefits to determine if patient can receive care at the Cancer Center per patient s plan.
• Referring uninsured or under insured new patients to the appropriate area to ensure prompt clinical care at Moffitt or preferred network if needed.
• Scheduling Requests:
  Communicates with ordering, referring, or attending providers and patients to correctly place scheduling requests for future appointments of new patients. Uses AIDET as appropriate.
• Distribution of Patient Medical Records:
  Reviewing outside medical records of new patients to be distributed to clinics to ensure patients are scheduled with the proper clinic according to the diagnosis.

• High School Diploma/GED
• Minimum of one (1) year on customer service in a healthcare setting with an emphasis in physician/hospital registration, collections, insurance verification and/or financial counseling

• Call center hours are 7am to 6pm
• Must be available to work 8am to 12pm every Saturday
• Schedule is Monday through Friday with one day off during the week and Saturday
• Each shift is 9 hours