Intern, Counseling BSW

Position Details

Job Status:
Depends on hours

Reports to:

Program Supervisor

Position Summary

The Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems. The BSW Intern plays a vital role in supporting client access and service delivery through administrative and representative functions. This position supports the clinical team by managing front-end tasks and connecting clients to resources and reports to an on-site supervisor that is established prior to hours being completed.

Strategic/Transformational Duties and Responsibilities

* Promote compassionate client care through excellent service and attention to detail.

* Contribute to organizational efficiency and trauma-informed practices in all duties.

Transactional/Administrative Duties and Responsibilities

* Conduct client intakes and collect necessary documentation.

* Organize and maintain client records and files.

* Complete follow-up discharge calls and coordinate referral services.

* Support case management by ensuring accurate and timely entry of data.

* Assist in preparation of client-related reports.

* Participate in staff meetings, trainings (including ACT Service Training), and outreach events.

* Participate in community awareness and advocacy activities.

* Participate in and co-facilitate psycho educational and support groups for clients.

* Represent the agency on task forces and professional panels.

* Assist in the coordination of clinical services as assigned by the supervisor of client representatives.

* Perform such other duties as may be assigned by the on-site supervisor.

Required Competencies

* Cooperation/Teamwork
- Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective

working relationships.

* Engaging Communication-Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers.

* Customer Service (Internal & External)- Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers' long-term interests.

Creates strategies to help the organization serve customers more effectively

* Adaptability
- Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast-paced environment. Is reliable, dependable and results-oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans.

* Problem Solving-Views problems as opportunities to create new solutions. Anticipates potential problems and analyzes alternative solutions.

* Judgment
- Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions.

* Valuing & Fostering Diversity
- Demonstrating respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity.

* Self-Management
- Taking of responsibility for one's behavior and well-being;
Working effectively under stress and adapting one's style to changing situations;
Comfortable working in a fast paced environment, and needs minimal supervision;
Exhibiting a professional demeanor.

Education and Experience

* Must be actively enrolled in a Bachelor's in Social Work (BSW) - Other Bachelor level interns considered.

* Background check required.

* Bilingual (Spanish) preferred.

* Reliable transportation and a valid Florida driver's license required.

* Completion of 30-hour self-study within 30 days of hire.

* Signed Intern Agreement required.

Knowledge,

Skills and Abilities

* Knowledge of issues of Trauma and Trauma Informed Care.

* Knowledge of community resources.

* Ability to collect and evaluate data.

* Ability to communicate effectively verbally and in writing.

* Ability to prepare reports relating to clients.

* Ability to work independently.

* Ability to establish and maintain effective working relationships with others.

* Ability to problem solve.

* Ability to organize and prioritize work.

* Skill in the application of crisis intervention techniques.

* Skill in operating Windows based computer operating programs.

* Knowledge of and compliance with HIPAA regulations.

* Have knowledge of and…