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Escalation Response Specialist

Job in Tampa, Hillsborough County, Florida, 33646, USA
Listing for: Virtual Vocations Inc
Full Time position
Listed on 2026-03-05
Job specializations:
  • Healthcare
Job Description & How to Apply Below
A company is looking for an Escalation Response Specialist II to assist with responding to complaints and escalations from members and providers.

Key Responsibilities Provide timely resolutions to escalated issues from various communication channels Serve as a liaison between departments to ensure appropriate issue resolution Support documentation, tracking, and resolution of assigned complaints and inquiries

Required Qualifications High School diploma or GED required 1 - 2 years of related experience preferred Vocational or technical education may be required in addition to experience

Experience with Medicare, Medicaid, and prescription drug plans is preferred Must be authorized to work in the U.S. without the need for employment-based visa sponsorship
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