Business Director - Epic Systems

Hybrid 2: This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work‑life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office.

Carelon, a proud member of the Elevance Health family of companies, is a healthcare services organization that takes a whole‑health approach to making care more integrated, personalized, and affordable. We put people at the center—connecting physical, behavioral, social, and pharmacy services, along with clinical expertise, research, operations, and advanced technology to help care work better, together.

Among us are specialty‑care physicians, nurse practitioners, pharmacists, engineers, data scientists, and other dedicated and caring health professionals. While our roles may differ, our purpose is shared: to make a positive impact on whole health.

The Business Change Director – Epic Systems is responsible for specializing in Epic Systems integration and data exchange initiatives, ensuring alignment between business objectives, system capabilities, and enterprise strategy.

They will ensure seamless, secure, and accurate data exchange, troubleshoot interface errors, and collaborate with technical teams for optimal system integration and performance. They assist with design, configuration, testing, and maintenance of data interfaces (HL7, FHIR) between the Epic EHR system and external applications.

• Specialize in and directly support Epic Payer Platform integration initiatives, ensuring activities are aligned with corporate strategy and enterprise data objectives.
• Identify potential issues, project changes, and scope data, including risks and impacts related to Epic system integrations and data exchange workflows.
• Lead efforts to identify best practices in process improvement, system integration governance, testing coordination, and release readiness for Epic‑related initiatives.
• Identify impacted parties, business partners, and resources required, including Epic application teams, integration teams, operational stakeholders, and external partners.
• Develop and design processes and systems that support business needs, including Epic integration workflows, data exchange coordination, and cross‑functional alignment models.
• Design methods for integrating functions and processes, including oversight of Epic EHR interface strategies (e.g., HL7/FHIR integrations) and cross‑team validation practices.
• Conduct cost/benefit analyses for integration enhancements, system improvements, and Epic upgrade initiatives.
• Build support for business change throughout the business unit by partnering with Epic users, operational leaders, and data stakeholders to promote adoption and data quality improvements.
• Provide process, project, and change management methodology coaching/consulting support to both local and enterprise‑wide initiatives, including Epic upgrades and integration‑related enhancements.
• Lead project prioritization and scheduling activities for the business unit, including Epic integration initiatives, enhancements, and release milestones.
• Provide expertise to business areas in culture/change management activities and in process planning and portfolio management related to system integration efforts.
• Support the execution of the operating plan, including oversight of Epic‑related initiatives, coordination of testing and validation activities, and monitoring progress against integration deliverables.
• Actively participate in Epic Payer Platform governance and cross‑functional meetings to ensure alignment with enterprise data and business objectives.

Requires a BA/BS in a related field and a minimum of 10 years managing mid to large‑scale change/project initiatives; or any combination of education and experience which would provide an equivalent background.

• Epic interoperability/integration experience, including…