Hotel Front Desk Associate​/Night Auditor

Hotel Front Desk Associate / Night Auditor

We are seeking a motivated front desk associate/night auditor with a positive attitude. One who is responsible for providing exceptional guest service and ensuring smooth operations at the front desk. This position serves as the face of the hotel and is responsible for creating a positive first impression for guests. The front desk associate/night auditor handles guest check‑ins and check‑outs, manages reservations, addresses guest inquiries, and provides general information about the hotel and its amenities.

• Greet guests immediately with a warm, friendly, and sincere acknowledgement.
• Follow company dress code and always be presentable.
• Provide customer service to guests by verifying their reservation details, checking in guests into assigned rooms, providing rooms keys, and ensuring proper payment and billing information is collected.
• Provide information about hotel facilities, services, activities, amenities, local attractions, and any other relevant information.
• Handle incoming reservations through phone calls, emails, or online booking systems.
• Assist guests in making new reservations, modifying existing ones, or cancelling bookings.
• Address guest inquiries, concerns, and special requests promptly and courteously.
• Assist guests with luggage, transportation arrangements, and other requests.
• Maintain accurate guest records, including personal information and payment details.
• Update and maintain the front desk logbook, shift reports, and other relevant documents or communication platforms used by the hotel.
• Handle cash transactions and maintain a balanced cash drawer.
• Learn and use online systems.
• Communicate with housekeeping, maintenance, and other hotel departments to ensure guest satisfaction or to resolve issues promptly.
• Communicate effectively with team members to ensure a seamless operation.
• Follow hotel procedures for guest safety, including verifying identification, monitoring guest access, and maintaining a secure and clean front desk area.
• Handle emergencies and report incidents to the appropriate authorities.
• Ensure all areas around the front desk are clean and presentable for guests’ first impression.

• Excellent communication skills and interpersonal skills required.
• Strong problem‑solving abilities and ability to handle guest complaints.
• Ability to work efficiently and independently in a fast‑paced environment.
• Previous experience in customer service or hotel industry preferred.
• High school diploma or equivalent; additional education in hospitality or related field is a plus.