Front Desk Supervisor Marriott Tampa Westshore

Front Desk Supervisor

Marriott Tampa Westshore

Location:

Tampa, FL 33607

The Front Desk Supervisor at Marriott Tampa Westshore is responsible for overseeing the daily operations of the front desk team to ensure exceptional guest service and smooth check-in/check-out processes. This role requires strong leadership skills, attention to detail, and the ability to handle guest concerns efficiently while maintaining Marriott's high standards of hospitality.

• Supervise and support front desk associates to deliver outstanding guest service.
• Manage daily front desk operations including check-in, check-out, reservations, and guest inquiries.
• Train, coach, and mentor front desk staff to enhance performance and professional development.
• Handle guest complaints and resolve issues promptly to ensure guest satisfaction.
• Coordinate with housekeeping, maintenance, and other departments to ensure seamless guest experiences.
• Maintain accurate records of guest accounts, reservations, and billing information.
• Ensure compliance with Marriott brand standards, policies, and procedures.
• Assist in scheduling and staffing to meet operational needs.
• Perform administrative duties such as reporting and inventory management as needed.

• High school diploma or equivalent; college degree preferred.
• Previous experience in a front desk or guest service role within the hospitality industry.
• Prior supervisory or leadership experience is highly desirable.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficient with hotel property management systems (PMS) and Microsoft Office Suite.
• Ability to work flexible hours, including weekends and holidays.
• Customer-focused with a positive and professional attitude.

Marriott Tampa Westshore offers a welcoming environment for both guests and team members. Located in the vibrant Tampa area, our hotel provides exceptional service and amenities to ensure a memorable stay. Join our team and contribute to creating outstanding guest experiences.