Front Desk Manager

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties;
Axiom Hospitality, our European hotel management company; and PYRAMID WORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

Welcome to Hotel Flor Tampa Downtown, Tapestry Collection by Hilton, a true gem in the heart of the city of Tampa. With 210 stylishly appointed guest rooms and 13,042 sq ft. of versatile meeting space, our hotel is not just a destination; it's an experience. As a member of the Pyramid Family, we take pride in fostering a culture that sets us apart as the premier employer in the area.

Every member of our team plays a pivotal role in delivering outstanding service and creating memorable experiences for our guests. We don't just want to be a hotel people pass through; we aim to be distinguished by our excellent culture. Discover today what a fulfilling career with Pyramid Global Hospitality at Hotel Flor Tampa Downtown can mean for you!

We are looking for a highly motivated, guest-focused leader to join the Hotel Flor team as Front Office Manager. The successful candidate will be an experienced hospitality leader with a passion for developing people, creating meaningful guest experiences, and leading a team by example. This role requires someone who is approachable, professional, and committed to supporting both guests and associates while creating a positive and engaging environment.

As Front Office Manager at Hotel Flor, you will play a key role in creating the welcoming, personalized experience that defines our downtown Tampa property. You will lead the Front Office team in delivering exceptional service, building genuine connections with our guests, and finding opportunities to consistently “WOW” them throughout their stay.

If you have experience leading hotel front office operations, enjoy developing and empowering associates, and thrive in an environment where every guest interaction is an opportunity to make a lasting impression, we want you! This is an exciting opportunity for a driven hospitality professional to take the next step in their career while helping shape the guest experience at Hotel Flor.

• Lead daily Front Office operations and set the tone for an exceptional Hotel Flor guest experience.
• Create a warm, engaging, and personalized arrival experience that reflects the character and energy of downtown Tampa.
• Lead by example on the floor, actively engaging with guests and associates and consistently modeling genuine, thoughtful hospitality.
• Oversee guest check-in and check-out processes, ensuring accuracy, efficiency, proper credit authorization, and fulfillment of special requests.
• Identify opportunities to personalize the experience for VIPs, groups, Hilton Honors members, repeat guests, and special occasions.
• Proactively resolve guest concerns and turn challenges into opportunities to create memorable “WOW” moments.
• Monitor guest feedback, online reviews, and guest satisfaction results while developing and implementing action plans for continuous improvement.
• Recruit, interview, onboard, coach, and develop Front Office and Bell team members.
• Build a high-performing team through consistent coaching, meaningful feedback, performance development,…