Banquet Captain

Responsible for the supervision of the banquet staff and coordinates all food and beverage services within the banquet department. Train the banquet team and also oversees the enforcement of hotel standards on setting up the banquet hall, up keeping, service, break away, event courses, cleaning, staff grooming and hygiene by performing the following duties.

include the following. Other duties may be assigned.

• Checks banquet rooms, service, and kitchen areas for cleanliness, proper set up, and make sure sufficient supplies and equipment are available for the function.*
• Oversees all aspects of assigned banquet function activities, ensuring that food counters are properly set and ready for execution at the appointed time.*
• Maintains the ability to respond quickly and accurately to guest requests.*
• Maintains the ability to obtain any government required licenses or certification for example liquor licenses.*
• Displays good customer relation skills and takes initiative to greet guests in a friendly manner.*
• Plans the event course and orchestrates its completion in a timely, quiet and courteous manner.*
• Observes guests to fulfill any additional requests, to perceive when next course should begin, or when meal is completed.*
• Adheres to all banquet standard process and also hotel standard policies and procedures.*
• Supervises and trains staff in the set up and break down of assigned banquet rooms according to contract and managers instructions.*
• Supervises and trains staff in the service of food and beverages according to standards.
• Discusses any last minute changes with the banquet team.*
• Ensures all guest requirements are set and ready 30 minutes before event start time.*
• Coordinates function details with banquet, conference planning, and kitchen staff.*
• Maintains constant contact with the banquet chef, to ensure conclusion between food production and food service.*
• Monitors banquet personnel in the performance of their duties.*
• Assists in conducting pre-shift and pre-function meetings.*
• Participates in set up of banquet rooms and service of food and beverage to guests.*
• Communicates frequently with fellow supervisors and banquet managers as to the progress of the days work.*
• Communicates frequently with function hosts in order to ensure that their needs are being met.*
• Ensures all guest checks are billed and signed by the host according to planned arrangements.*
• Ensures accurate daily sales reconciliation and postings are completed and provided to the Front office.*
• Displays awareness and compliance with hotels security, safety, emergency and energy procedures.*
• Ensures high grooming and hygiene standards are met by all banquet staff.*
• Monitors the profitability of functions to ensure quality and portion control while minimizing waste and broken or lost supplies.*
• Assists the Banquet Manager to establish maintenance, repair, and cleaning schedules for all banquet equipment and facilities.*
• Guides, directs, and motivates banquet staff, Provide guidance and direction to subordinates, including setting performance standards and monitoring performance.*
• Maintains the ability to take and pass all training provided and required by the banquet department to complete daily operational duties.*

Directly supervises five to 10 employees in the Banquets Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

To perform this job successfully, an individual must be able to perform each essential…