Senior Director - Human Resources

Overview

Company Overview:
Allied Universal® Facility Solutions is a trusted leader in facility services, where rewarding careers meet meaningful impact. By joining our dynamic and collaborative workplace, you become part of a team dedicated to excellence – delivering top-quality janitorial and facility solutions that enhance our customers' environments every day.

Allied Universal® is hiring a Senior Director of Human Resources. The Senior Director, Human Resources is responsible for providing operational support and management of Human Resources functional activities including succession planning, workforce stabilization, compliance, compensation, benefits, team relations, team member development and employee communications.

• Act as a strategic business partner with Presidents, Regional Vice Presidents, and branch staff by understanding their unique client and business objectives, and providing proactive counsel, recommendations, and support to meet their needs. Build strong relationships with all management, understand client expectations and site‑specific challenges, and provide advice and solutions to meet business needs while ensuring legal compliance and consistent application of company policies.
• Create, implement, and monitor the application of all employee processes to ensure compliance with labor laws, state and federal regulations, and sound business practices; conducting training sessions with managers and supervisors, and identify and communicate the need for new/revised policies based on changing business needs and/or legal requirements.
• Provide technical Human Resources support to branch, field, and sales staff on day‑to‑day employee and labor relations issues; responsible for advising on proper techniques, forms/documentation, and actions to ensure compliance, lawful conduct, and consistent application of practices, while meeting business/client objectives.
• Where applicable, ensure Collective Bargaining Agreement compliance, fulfillment of technical requirements, and awareness of company philosophies regarding union relations; build and maintain strong relationships with union representatives to minimize labor relations issues, conduct supervisor/manager training to strengthen consistent application of policies and procedures, and manage all grievances in a timely and effective manner.
• Conduct (or lead the activities of) all investigations into discrimination, harassment, wage/hour, or other labor law complaints, ensuring proper documentation, interviewing procedures, and follow‑up activities are taken. Under the guidance and oversight of the Vice President of Human Resources, act as a representative in legal actions against the company for employment lawsuits.
• Responsible for various Human Resource projects, either as assigned or self‑initiated, including ongoing opportunities for automation, efficiency, accuracy, cost‑reduction, and/or improved legal compliance, actively participate in annual strategic planning process to identify such projects, then create and execute plans to ensure on‑time completion of deliverables.
• Management of Human Resource staff to conduct quarterly field audits of branch Human Resources staff operations, internal auditing procedures, and other processes to ensure company standards and legal requirements are being followed (such as I‑9 compliance, HRIS and HR record‑keeping/maintenance, and other similar processes).
• Identify training and development needs at branch sites for Operations, Human Resources, and Recruiting personnel and develop the technical skills to ensure proper knowledge of applicable laws and regulations, file maintenance, employee relations administration, termination procedures, and accident reporting/investigations/workers' compensation procedures.
• Identify and implement retention strategies to reduce employee turnover and increase internal employee development and skills.
• Participate in strategic planning sessions, client meetings and other business development meetings, providing insight into implications of decisions and actions on the Human Resources function, and offering solutions to employee‑related…