HR Admin Lead

Division: Corporate

Location: Tampa, Florida

Reports To: Manager, HR Operations / Employee Support

Direct Reports: HR Data Specialist(s)

Work Arrangement: Hybrid – 3 Days Onsite / 2 Days Remote

For more than a century, L'Oréal has devoted its energy, innovation, and scientific excellence solely to one business:
Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity, and responsibility — to satisfy all beauty needs and desires in their infinite diversity.

The Supervisor, HR Admin leads a team of HR Data Specialists within L'Oréal's BEST HR shared services function. This role is responsible for overseeing the accuracy, integrity, and compliance of HR data and administrative operations across the employee lifecycle. The Supervisor sets the standard for data quality, workflow efficiency, and service excellence – coaching the team, managing escalations, and serving as the subject matter expert for HR administration and HRIS data governance.

The ideal candidate is a people‑first leader who is equally comfortable diving into data as they are developing their team and driving continuous improvement.

• Lead, coach, and develop a team of HR Data Specialists, fostering a culture of accountability, precision, and service excellence.
• Set clear performance expectations, conduct regular 1:1s, and deliver formal performance reviews.
• Manage workload distribution across the team to ensure balanced capacity and adherence to SLAs and KPIs.
• Identify skill gaps and develop targeted training plans to upskill team members across HRIS platforms, data governance, and HR administrative processes.
• Serve as the first point of escalation for complex, sensitive, or ambiguous HR data and administrative cases.
• Monitor team performance against KPIs (data accuracy rate, resolution time, ticket volume, employee satisfaction) and implement corrective actions as needed.

• Establish, enforce, and continuously refine data quality standards across all HR data transactions in Success Factors and other HRIS platforms.
• Review and approve high‑risk or escalated HR data transactions to ensure integrity and compliance.
• Develop and maintain reporting dashboards to track data accuracy, open case volumes, SLA performance, and team productivity metrics.
• Lead regular audits of HR data to proactively identify discrepancies and ensure alignment across systems.
• Partner with HR Technology and HR Excellence teams on process improvements, system upgrades, and UAT testing.
• Serve as a champion for data governance standards across the BEST HR function, reinforcing consistent and compliant data handling practices.

• Oversee the accurate and timely execution of all HR administrative tasks managed by the team, including:
  • HR data entry and maintenance in Success Factors and related HRIS platforms.
  • Contract generation and document uploads.
  • Workflow administration and case management via Service Now.
  • Employee Verification requests.
  • Tuition Reimbursement processing.
  • HR policy questions and policy acknowledgement facilitation.
  • Time Off management (vacation, PTO, Summer Hours, WFH, etc.).
  • Unemployment claims processing.
  • Scheduling Employee exit interviews.
  • Ensuring compliance and completion of employee exit checklists.
• Ensure all HR administrative processes comply with applicable policies, regulations, and data governance standards.
• Maintain and update standard operating procedures (SOPs) and knowledge articles for the team.
• Lead or sponsor HR training sessions for the broader HR community on system upgrades and process changes.

• Partner closely with local and zone HRBPs, HR Specialists, Payroll, Benefits, Mobility, and Finance teams to resolve complex data and administrative cases.
• Serve as the primary point of contact for HR Excellence teams on data quality feedback loops, recurring issues, and process improvement opportunities.
• Represent the HR Admin function in cross‑functional projects, system implementations, and HR Operations…