Human Resources Assistant

Pride Health is hiring for HR Service Center Rep I for one of Healthcare client at Tampa FL 33617.

Title : HR Service Center Rep I

Shift : Monday-Friday 9:30am - 6:00pm

Pay Range : $18/hr to $19/hr

Duration : 3+ Months + Extension

Serves as first point of contact for all inbound inquiries received by telephone, electronically and in writing

pertaining to benefits, employment policies and procedures, employee relations issues, recruitment,

learning and development and performance management. Provides assistance for all Tier 1 questions

and issues, using a knowledgebase of information and established processes and protocols to respond to

inquiries. Escalates more complex issues as appropriate and maintains records of all interactions.

• Handles high volume of incoming calls in a call center environment
• Evaluates and responds to employee inquires via phone, fax and email and provides
• Reviews and interprets employee data to resolve issues
• Demonstrates sensitivity and respect at all times when dealing with others
• Escalates more complex issues to Tier 2 Service Center Representative or Supervisor as
• Creates and maintains detailed, complete and accurate records of all interactions in Case
• Follows prescribed protocols for problem resolution
• Provides education and guidance to callers about available tools and resources
• Enters, scans and retrieves employee data in HRIS per established guidelines and
• Maintains confidential centralized employee files
• Maintains privacy and confidentiality of information, protects the assets of the Company,
• Provides callers with excellent, efficient and courteous service
• Performs other duties as assigned or requested

appropriate and timely responses through use of a knowledgebase and in accordance with

appropriate

Management System

authorization processes while ensuring accuracy of information

reports non-compliance and adheres to all applicable federal, state and local laws and

regulations, and company policies and procedures

1 - 2 years of experience in human resources administration and/or a call center environment required

• Familiarity with and ability to adhere to standard call center metrics, including Call Volume,
• Experience with HR systems, such as HRIS, Applicant Tracking and HR Reporting (such as

Average Handle Time, Wrap, Schedule Adherence and attendance and punctuality

Business Objects)

• Excellent interpersonal, verbal and written communication skills
• Excellent attention to detail, problem solving, organization and prioritization skills
• Ability to follow specific, detailed instructions, resolve routine problems and perform basic
• Ability to prioritize, problem solve and apply critical thinking skills
• Ability to effectively interact with a diverse population at all levels within the organization
• Ability to maintain composure in stressful situations
• Experience with Microsoft Office products (Excel, Word, PowerPoint)
• Ability to type a minimum of 45 words per minute while interacting with customers on the
• Ability to read, write and speak the English language, communicating clearly and effectively

interpretation utilizing published information and tools

phone

with callers

High School Diploma or equivalent REQUIRED

Associates Degree preferred, but not required

Transcription

Pride-Health offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors.

Pride-Health is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

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