Computer Hardware Technician

Overview

PRIMARY

PURPOSE:

The Computer Hardware Technician’s primary purpose is to diagnose issues with various types of computer hardware, operating systems, and software, and conduct the needed repairs for USF departments, faculty, staff, and students.

ORGANIZATIONAL

SUMMARY:

Located in the Tampa Bay region of Florida’s gulf coast, the University of South Florida (USF) is a Preeminent State Research University with campuses in Tampa, St. Petersburg and Sarasota-Manatee. USF serves more than 50,000 students with an annual budget of $1.8 billion. USF Information Technology (USF IT) provides technology services and support for the University of South Florida. For more information, please visit:
Information Technology | University of South Florida (usf.edu)

ADDITIONAL INFO FOR APPLICANTS: The selected candidate must have current work authorization in the United States. This position is not eligible for Visa Sponsorship. USF offers great benefits to full-time employees.

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation Days
• Paid Sick Days
• 11 Paid Holidays
• Various Retirement Options, including 401K employer match
• Tuition Assistance (available for yourself, spouse, partner or dependent)

For more information about total compensation package and other USF benefits, please visit:
Work at USF

The position also requires obtaining and maintaining certifications to complete repair work on devices under warranty and out of warranty.

MINIMUM QUALIFICATIONS: High School Diploma or Equivalent and 2 years of experience in a technical field. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience. Possession of a valid Florida driver’s license is required.

Degree Equivalency Clause:
Four years of direct experience for a bachelor’s degree. Related work experience may not substitute for any required licensure, certification, or registration required for the position of employment.

TECHNICAL

SKILLS:

Hardware:
Ability to perform component-level troubleshooting and diagnostics using appropriate diagnostic tools and testing equipment. Knowledge of standard computer architecture and components (motherboards, CPUs, RAM, hard drives, power supplies). Ability to identify parts and assess compatibility. Familiarity with computer disassembly/reassembly and proper PPE. Troubleshooting of peripherals (printers, monitors, keyboards, mice, external drives). Understanding of warranty repair procedures and documentation. Software:
Proficiency in troubleshooting operating systems (Windows, Android, macOS, iOS). Ability to perform system configuration, optimization, and malware removal.

SOFT SKILLS: Strong communication, customer service orientation, active listening, professional written communication, and the ability to explain technical issues to non-technical users. Excellent interpersonal skills, with the ability to build rapport with faculty, staff, and students. Strong organizational and time-management abilities. Attention to detail in documentation and inventory management. Leadership capabilities to supervise, train, and…