Technical Writer; Journeyman

Overview

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. Kentro is hiring a Journeyman Technical Writer to join the centralized Zero Trust team supporting the USSOCOM Enterprise Development and Application Training (EDAT) contract.

This role acts as the central hub for documentation quality, standardization, and production across the multi-year Zero Trust transformation effort. You will work directly with the Chief Architect, Program Manager, and Cyber Integration Engineers to translate complex technical concepts into professional, compliant government deliverables. You will be responsible for ensuring consistency across the roadmap, managing the program's document repository, and supporting the production of critical decision support materials for government leadership.

• Document Standardization:
  Establish and enforce style guides, templates, and naming conventions for all Zero Trust program artifacts to ensure a unified, professional identity across all 12 IPlans.
• Artifact Production:
  Collaborate with Cyber Integration Engineers to draft, edit, and finalize complex technical deliverables, including Interface Control Documents (ICDs), Zero Trust Reference Architecture (RA) documents, and System Security Plans (SSPs).
• Governance Reporting:
  Support the QA/PM in the production and quality assurance of high-visibility governance reports, including Weekly Activity Reports (WARs), Monthly Program Management Reviews (PMRs), and executive briefings for General Officer/Flag Officer (GO/FO) leadership.
• Transition Documentation:
  Lead the development and refinement of transition artifacts, including Concept of Operations (CONOPS), Standard Operating Procedures (SOPs), and training materials required to hand off capabilities from the innovation cell to the Enterprise Operations and Maintenance (EOM) contractor.
• Knowledge Management:
  Manage the program's central artifact repository (e.g., SharePoint, Confluence), ensuring strict version control, accessibility, and proper application of classification markings (CUI, Secret, etc.).
• Meeting Support:
  Produce detailed minutes and action items for high-visibility technical meetings, including Architecture Review Boards (ARBs) and Risk Review Boards.
• Assists in collecting and organizing information required for preparation of users' manuals, training materials, installation guides, proposals, and reports.
• Edits functional descriptions, system specifications, users' manuals, special reports, or any other customer deliverables and documents.
• Conducts research and ensures the use of proper technical terminology.
• Translates technical information into clear, readable documents to be used by technical and non-technical personnel.
• For applications built to run in a Windows environment, uses the standard help compiler to prepare all on-line documentation.
• Ensures technical documentation is accurate, complete, meets government specifications, and adheres to standards for quality, graphics, coverage, format, and style.

Onsite in Tampa, FL

• Education:
  
  BA/BS degree in English, Journalism, Technical Communications, or a related field.
• Experience:
  
  A minimum of three (3) years of relevant experience in technical writing, editing, and document management. Experience with in DoD or Federal IT environments is highly preferred.
• DoD 8570 Compliance: N/A (Not required for this Labor Category).
• Technical
  
  Skills:
  • Expert-level proficiency in Microsoft Office Suite (Word, PowerPoint, Excel) with advanced formatting skills (styles, templates, macros).
  • Proficiency with diagramming tools (e.g., Microsoft Visio) to assist engineers in standardizing architectural views and process flows.
  • Familiarity with DoD documentation standards (e.g., AR 25-50) and style guides.
  • Ability to translate complex technical jargon into clear, concise, and accessible language for diverse audiences.
• Journeyman
  
  Education:
  
  BA/BS or MA/MS
• Years Exp: 3 to 10 years of experience

• Active TS/SCI clearance

We offer a competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k with employer match, discount perks, rewards, and more. Education reimbursement for certifications, degrees, or professional development is available. Reimbursement amounts may fluctuate due to IRS limitations. We support growth as an expert and a leader and offer flexibility for you to take courses or obtain certifications.

We are committed to continuous professional development.

Kentro holds three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC), and CMMC Level 2 Certification. Industry recognition includes Growth awards and various local and national recognitions for fast growth and workplace…