Deltek Costpoint Help Desk and Functional Anallyst

Overview

Job Title: Deltek Costpoint Help Desk Functional Analyst
Location: Tampa
Department: Information Technology

Serve as a primary helpdesk contact and functional subject matter expert for Costpoint delivering level 1/level 2 user support while owning functional analysis, issue resolution, and process stability across REPKON USA’s business units.

• Act as first point of contact for Costpoint support (tickets, emails, walk-ins)
• Provide functional support for Costpoint modules across business units: supply chain, manufacturing, program management, procurement, finance, IT, and HR
• Analyze issues end-to-end process and system performance, backups and reporting
• Resolve incoming end-user access issues, troubleshoot postings, project functions, time and expense, payment failures and data management
• Evaluate and test new Costpoint releases, update standard operating procedures, training material and educate end-users
• Coordinate with IT and Deltek support for complex escalations
• Participate in design sessions to onboard new companies/organizations into Costpoint
• Collect information to build a digital knowledge base
• Collaborate with other IT specialists to integrate Costpoint with other business applications, as needed

• 5+ years hands-on Deltek Costpoint functional experience, preferably 7.x version and above
• Prior experience in help desk supporting internal customers in a project-driven environment
• Basic accounting, project accounting and supply chain management knowledge
• Ability to translate business issues into Costpoint solutions
• Strong communication and customer-service mindset
• Experience training users on Costpoint or other ERP system
• Bachelor’s degree in computer science, information technology, or a related field
• Attention to detail, especially in data management, to ensure accuracy and integrity of information within Costpoint

We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status in accordance with applicable law.