National Field Support Representative

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

As a National Field Support Representative
, you’ll support Spectrum Field Technicians, helping them troubleshoot service problems at customer locations. You’ll use technical and interpersonal skills, along with computer programs and tools, to help resolve internet, video, and telephone issues for customers. You’ll serve as the hub of our workload management infrastructure, acting as traffic controllers for Field Technicians to enable efficient and timely service. You’ll interface directly with customers to resolve their issues using strong customer service skills.

• Working with Spectrum Field Technicians to complete provisioning, device configuration, troubleshooting, and signal measurements to solve problems
• Solving technical issues in real-time using the latest tech tools and programs
• The fast pace and the opportunity to accomplish a lot each workday
• Opportunities for growth through training, expanded education opportunities, and paths for career progression

In this role you’ll work in a 24/7 call center environment with a headset. You’ll work as part of a team receiving assistance and instruction in real-time to help you continually learn and grow. If you are resourceful, adaptable, and eager to learn, this role could be the start of a fulfilling career with Spectrum.

• Support Spectrum Field Technicians by provisioning, configuring devices, troubleshooting, and taking signal measurements to solve problems
• Resolve customer issues in real-time using technical tools and programs
• Act as a traffic controller within the workload management system to enable efficient and timely service
• Interface with customers to understand and resolve their issues

• Education: High School Diploma or equivalent
• Technical skills: MS Office and computer literate
• Abilities: Problem-solving, critical thinking, communication, adaptability, and willingness to learn
• Schedule: Ability to work a variety of schedules in-office including mornings, nights, weekends, overnights, and holidays

• Experience: 2 or more years of telecommunications; call center; or high-speed data, video, or voice experience; workload or dispatch experience; customer service
• Education: College coursework or equivalent experience in technology

Here, our employees don’t just have jobs – they’re building careers. We offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S.

We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.