Systems Engineer

Overview

Compensation: $69,000.00 - $ based on experience and credentials

Location Type: Remote, candidate must reside in Florida

Position Type: Full Time

The System Engineer handles the design, implementation, maintenance, automation, and documentation of enterprise infrastructure systems with a primary focus on either Zerto, Exchange (on-prem and hybrid), Active Directory, DNS/DHCP, VMware, SAN, Load Balancers, Rubrik, IBM Hosts, and Citrix. An ideal incumbent has strong technical depth in at least one of these core areas and possesses the ability to spearhead Ansible automation operations, sharing knowledge and helping other engineers adopt and leverage automation practices across the team.

This role requires collaboration with IT Operations, Information Security, and vendors to maintain availability, security, and performance standards across Suncoast’s hybrid data center and cloud environments.

• Design, configure, integrate, and maintain assigned platforms such as Zerto, Exchange, Active Directory, Info Blox, IBM AIX, Pure SAN, HP SAN, Rubrik, Citrix, and VMware
• Perform routine health checks, patching, optimization, and apply vendor best practices
• Provide Level 3 incident response, escalation handling, and service restoration, including after-hours On‑Call support
• Execute infrastructure changes using approved MOPs and established Change Control processes
• Lead and expand Ansible automation across IT Engineering
• Develop, maintain, and document Ansible playbooks for provisioning, configuration management, patching, and compliance
• Mentor team members on Ansible usage and best practices
• Integrate automation into existing workflows and support the adoption of IaC tooling such as Ansible and Terraform
• Create and maintain comprehensive technical documentation for all assigned systems
• Publish and update Service Now KB articles—including diagrams, environment overviews, build guides, troubleshooting steps, and security hardening details
• Review and update documentation at least every 6 months
• Implement security hardening based on vendor guidelines and internal compliance standards
• Maintain evidence of hardening activities and track annual manufacturer recommendations
• Collaborate with Info Sec and Internal Audit on quarterly configuration reviews and document risk exceptions
• Administer privileged accounts and access controls, ensuring timely and accurate updates following least‑privilege principles
• Serve as primary or secondary technical contact for assigned vendor technologies
• Open, manage, and track vendor support cases, documenting progress and resolutions
• Escalate cross-functional issues through the IT Engineering Manager and maintain accurate Planner or KB status notes
• Develop detailed MOPs outlining scope, impact, validation, rollback, and ownership
• Submit all changes through Change Control and attach validation/rollback results
• Document all emergency changes retroactively for audit compliance
• Manage tasks using Microsoft Planner or similar tools, maintaining lifecycle accuracy (Backlog → In Progress → On Hold → Done Review → Done)
• Provide regular updates for tasks or tickets older than 7 days
• Maintain visibility and accountability for all assigned Service Now incidents, requests, and project work
• Provide mentorship and cross-training across the IT team
• Serve as a technical consultant for technology evaluations and purchases
• Recommend and support the implementation of new technologies to improve performance and reliability
• Participate in designing and implementing disaster recovery plans for systems, networks, and infrastructure components
• Responsible for maintaining accurate and up-to-date system documentation, responding promptly to tickets and vendor communications, keeping Service Now and Planner records current, executing infrastructure changes through approved change control processes, actively participating in on-call rotations, and demonstrating teamwork, initiative, and ownership of assigned systems
• Maintain knowledge and understanding of current trends, laws, and issues affecting the area of expertise
• Attend educational events to increase professional knowledge
• Complete annual compliance and info…