Help Desk Technician Tier 1

Overview

Join Peraton's mission-critical team supporting secure, real-time data delivery across complex operational environments in direct support of our nation's warfighters. If you are driven by national security and energized by cutting-edge C2

ISR capabilities, sensor integration, and resilient data transport solutions, we invite you to join our team.

We are seeking highly cleared professionals who excel at the intersection of advanced communications infrastructure, distributed systems, and mission assurance where reliability, security, and performance are paramount.

Specifically, we are looking for a TS/SCI cleared Help Desk Technician Tier 1 - Junior to support this mission at Mac Dill AFB, FL

Responsibilities:

As a Help Desk Technician Tier 1 - Junior you will provide technical and management leadership for all equipment and information support functions across the Task Order. Your responsibilities include:

• Performs initial diagnostic steps to identify the nature of the problem, following established scripts and procedures.
• Provides basic technical assistance and support for common hardware and software issues related to C2
  
  ISR systems.
• Assists users with account lockouts, password resets, and basic connectivity checks.
• Escalates complex or unresolved issues to higher-tier support personnel, providing clear and concise problem descriptions.
• Contributes to maintaining the help desk knowledge base by documenting frequently asked questions and basic resolutions.
• Gathers information from users to accurately document reported issues and system behavior.
• Ensures adherence to established help desk policies and procedures for incident logging and resolution.
• Supporting operations 24 hours a day, seven days a week, 365 days a year (24/7/365) – shift work
• Utilize the following Role Specific Tools:
  Service Desk ticketing systems (Service Now, Remedy); knowledge base repositories; remote desktop support tools (Microsoft Remote Desktop, Team Viewer); collaboration platforms (Microsoft Teams, Zoom, Outlook); PC diagnostic utilities; network connectivity testers; audio visual troubleshooting tools; inventory and asset management systems; documentation templates for procedures and trouble logs.

Required qualifications:

• Previous experience as a Help Desk Technician Tier 1 or similar role supporting a DoD customer at the CCMD level
• Minimum of 2 years’ experience with a BS/BA or 0 years’ experience with an MS/MA or 6 years’ experience with no degree
• A current, active DoD security clearance at the TS/SCI level
• US citizenship is required
• DoD 8140 role for WRC: 411;
  Element: IT;
  Work Role:
  Technical Support Specialist;
  Proficiency Level: Basic / Ability to obtain

Desired

Qualifications:

• DoD-approved IA baseline certification for ADP-III/IT-III based on the IAT level and CE/Operating System (OS) certificate within six months of the assignment.

• On-site expectations:
  Full-time on-site presence required for equipment management and asset tracking
• Travel:
  May require occasional travel to CONUS and OCONUS sites for logistics coordination and facility assessments

• Be part of a mission-critical team supporting our nation’s elite and its mission partners in delivering cutting-edge C2
  
  ISR capabilities
• Work in a dynamic and collaborative environment supporting critical national security operations
• Manage cutting-edge communications and sensor systems that directly impact operational readiness
• Access to professional development opportunities and career growth within the intelligence and cybersecurity community
• Opportunity to work with advanced tactical communications technologies and AISR systems

#C2

ISR

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea,…