Service Desk Analyst
Job in
Tampa, Hillsborough County, Florida, 33646, USA
Listed on 2026-02-16
Listing for:
Gravity IT Resources
Full Time
position Listed on 2026-02-16
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support, Systems Administrator
Job Description & How to Apply Below
Employment Eligibility:
Gravity cannot transfer nor sponsor a work visa for this position. Applicants must be eligible to work in the U.S. for any employer directly
Position Overview
The Technical Support Analyst provides support to the organization's IS customers for computer, application, system, device, access and hardware issues.
Duties and Responsibilities
- Identifies, researches and resolves technical problems of moderate complexity
- Provide excellent and timely technical support and troubleshooting for systems
- May coordinate with other teams or departments to resolve customer incidents and fulfill user requests
- Maintains department-wide communication to ensure prompt incident resolution, repair and replacement of hardware, software and system functions
- Performs other duties as assigned
Required Experience and Skills
- 2+ years of IT Service/Help Desk Experience OR 2+ years of customer service experience and an A+ Certification
- Ability to work in a fast paced and high volume environment
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