Production Service Engineer - Sr. Citrix Engineer

Overview

The Production Services Engineer 3 (Senior Citrix Engineer) is a senior-level role responsible for architecting, implementing, administering, and supporting Tampa General Hospital’s hybrid Citrix Virtual Apps environment across Citrix Cloud (in Azure) and on-premises deployments. This position will be involved in the design and lifecycle management of Citrix components including Citrix Provisioning Services (PVS) for non-persistent VDAs, Store Front (multi-server, load-balanced), and associated services such as Cloud Connectors, Delivery Controllers, Director, and License Server.

The ideal candidate will have deep expertise in performance optimization, image management, access/authentication (including FAS for SSO), and high availability/DR, and will collaborate closely with infrastructure, cybersecurity, application, and clinical teams to deliver a secure, reliable, and high-performing end-user experience. This is a hands-on engineering role that includes Tier 3 escalation support, standardization and automation (Power Shell), capacity planning, and continuous improvement of the Citrix platform.

• Architect, deploy, and manage hybrid Citrix Virtual Apps and Desktops (CVAD) environment spanning Citrix Cloud (Azure) and on-prem, including Cloud Connectors, Delivery Controllers, Studio/Director, License Server, and supporting SQL and AD dependencies.
• PVS image lifecycle management: build, optimize, and version golden images; schedule and execute maintenance cycles; manage target devices, caching strategies, and streaming performance.
• Operate and optimize multi-server, load-balanced Store Front on-prem, including authentication flows, resource filtering, and integration with Citrix Workspace app; implement/maintain FAS for single sign-on as needed.
• Ensure platform performance, availability, and security through capacity planning, HA/DR design, patching/updates (e.g., LTSR/CUR), and proactive monitoring; analyze and remediate issues impacting logon times, ICA/HDX performance, and application delivery.
• Troubleshoot and resolve complex Citrix issues (profiles, printing, Teams optimization, graphics acceleration, policy conflicts, GPOs, certificates, MFA/conditional access), serving as the Tier 3 escalation point.
• Develop automation and tooling (Power Shell, Citrix SDK/REST APIs, Azure CLI/Power Shell) for provisioning, image updates, monitoring, and configuration management; maintain runbooks and SOPs.
• Collaborate with Windows, Azure, networking, and cybersecurity teams to provision and right-size session hosts in Azure/on-prem; integrate Citrix with AD, DNS/DHCP, certificates, and enterprise security controls.
• Partner with application owners to package, deliver, and validate apps; establish standards for image hygiene, baselines, hardening, and change management in a healthcare-regulated environment.
• Maintain comprehensive documentation (architectural diagrams, configurations, standards, procedures) and contribute to roadmap planning, technology evaluations, and upgrade projects.
• Coordinate with vendors/TAC and internal stakeholders; mentor junior engineers/analysts; participate in an On-Call rotation to provide 24/7 support for critical Citrix services.

• High School Diploma or G.E.D.
• Systems support operations experience installing, analyzing, and diagnosing hardware and software problems. And a Bachelor's degree in a computer-related field, with 3+ years of experience, or an Associate's degree and 4+ years of experience, or an Accredited Technical Training Certificate with at least 5+ years of experience.

In-depth, hands-on experience with Citrix Virtual Apps and Desktops (CVAD) in both Citrix Cloud (Azure) and on-prem environments, including Cloud Connectors, Delivery Controllers, Machine Catalogs, Delivery Groups, Studio/Director, and License Server.

Advanced expertise with Citrix Provisioning Services (PVS) for non-persistent VDAs: image creation/optimization, versioning, maintenance cycles, target device management, caching, and network streaming; MCS experience a plus.

Strong experience managing Store Front (multi-server, load-balanced) and Citrix…